# Update won't work

**URL:** <https://community.gemsofwar.com/t/update-wont-work/75546>\
**Category:** Bug Reports\
**Created:** [May 27, 2022, 4:11pm UTC](https://community.gemsofwar.com/t/update-wont-work/75546 "2022-05-27T16:11:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Hardrede](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hardrede](https://community.gemsofwar.com/u/Hardrede)\
**Post date:** [May 27, 2022, 4:11pm UTC](https://community.gemsofwar.com/t/update-wont-work/75546/1 "2022-05-27T16:11:35Z")

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**Platform, device version and operating system:**  
Iphone 11 IOS 15.5  
**Screenshot or image:**  
N/A  
**What you were expecting to happen, and what actually happened:**  
I can’t load the game. It either stops in the middle of downloading additional resources, or if it gets to the map screen, I can collect my gold but if I try to open anything else it either locks up or crashes back to the home screen.

**How often does this happen? When did it begin happening?**  
Started immediately on downloading Wednesday’s update. Happens every time without exception. Recently 12 loading freezes before getting through to the map, and then crashing out of it.

**Steps to make it happen again**  
Trying to open the game. I’m not the only one this is happening to…another person in my guild has the same problem.

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<div class="post-metadata">

**Author:** ![Tibo](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@Tibo](https://community.gemsofwar.com/u/Tibo)\
**Post date:** [May 27, 2022, 5:04pm UTC](https://community.gemsofwar.com/t/update-wont-work/75546/2 "2022-05-27T17:04:24Z")

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Try to reinstall it completely.

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<div class="post-metadata">

**Author:** ![Hardrede](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hardrede](https://community.gemsofwar.com/u/Hardrede)\
**Post date:** [May 27, 2022, 6:00pm UTC](https://community.gemsofwar.com/t/update-wont-work/75546/3 "2022-05-27T18:00:15Z")

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Delete it and reinstall it from the App Store?

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<div class="post-metadata">

**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\
**Post date:** [May 27, 2022, 6:54pm UTC](https://community.gemsofwar.com/t/update-wont-work/75546/4 "2022-05-27T18:54:44Z")

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Yep, this happened on my partner’s iPad: after updating to 6.3 it always hung at boot during “Loading Resources”.

Uninstall/reinstall fixed it.