# Unplayable on xbox one

**URL:** <https://community.gemsofwar.com/t/unplayable-on-xbox-one/28322>\
**Category:** Support\
**Created:** [August 4, 2017, 12:48pm UTC](https://community.gemsofwar.com/t/unplayable-on-xbox-one/28322 "2017-08-04T12:48:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Uldrens](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/uldrens/32/28590_2.png) [@Uldrens](https://community.gemsofwar.com/u/Uldrens)\
**Post date:** [August 4, 2017, 12:48pm UTC](https://community.gemsofwar.com/t/unplayable-on-xbox-one/28322/1 "2017-08-04T12:48:20Z")

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Hey so I play on both ps4 and recently started playing on xbox one

I got to level 16 and suddenly now when I start the game it seems to crash. It runs but I can’t interact with anything, collect daily gold or go in my menu. Ive reinstalled, hard reset my console and nothing. Help!

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**Author:** ![Delinquent](https://avatars.discourse-cdn.com/v4/letter/d/7c8e57/32.png) [@Delinquent](https://community.gemsofwar.com/u/Delinquent)\
**Post date:** [August 4, 2017, 12:50pm UTC](https://community.gemsofwar.com/t/unplayable-on-xbox-one/28322/2 "2017-08-04T12:50:23Z")

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Moved you over to support. You might also log a ticket in their help desk system.

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [August 4, 2017, 1:32pm UTC](https://community.gemsofwar.com/t/unplayable-on-xbox-one/28322/3 "2017-08-04T13:32:15Z")

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Yup, try sending a ticket to 505 Games, as they deal with most of the console support. [http://support.505games.com/support/tickets/new](http://support.505games.com/support/tickets/new)

If that fails IP2 do also deal with console tickets and can be reached here: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)