# Unlocking Portraits (Fixed) **URL:** \ **Category:** Bug Reports\ **Created:** [April 4, 2019, 8:25am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607 "2019-04-04T08:25:36Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![shadyady360](https://avatars.discourse-cdn.com/v4/letter/s/8491ac/32.png) [@shadyady360](https://community.gemsofwar.com/u/shadyady360)\ **Post date:** [April 4, 2019, 8:25am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/1 "2019-04-04T08:25:36Z")
So after the update yesterday all of my portraits unlocked retrospectively, except for all of the complete level 100 delve on each of the factions. I have all factions at level 500 (except for dark pits currently at 400), so I’d rather not have to go back and beat level 500 on each of the factions again to unlock these portraits. Is this likely to be fixed? ---
**Author:** ![Sipalman](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sipalman/32/51149_2.png) [@Sipalman](https://community.gemsofwar.com/u/Sipalman)\ **Post date:** [April 4, 2019, 8:37am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/2 "2019-04-04T08:37:36Z")
That’s intended and you have to complete them again. If you find my post helpful, give me honor in chat 😛 ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [April 4, 2019, 8:56am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/3 "2019-04-04T08:56:25Z")
Sirrian wrote in global chat that they’ll look into unlocking portraits for those players that have already reached delve level 100, no guarantee it’s going to happen though. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [April 5, 2019, 4:34am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/4 "2019-04-05T04:34:58Z")
Hi there! The development team has since resolved this issue - please restart your game to prevent this from happening again. Portraits unlock visually in the same way as Daily Tasks, so when you first login it might appear as if you have unlocked all these rewards but after opening your Chat Collections you will not see them all there. This is just the game acknowledging the new content and is a visual issue: only the Portraits you see in the Chat Collections are the ones you are actually meant to own. ---
**Author:** ![WandaTheWemic](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wandathewemic/32/51431_2.png) [@WandaTheWemic](https://community.gemsofwar.com/u/WandaTheWemic)\ **Post date:** [April 5, 2019, 4:39am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/5 "2019-04-05T04:39:04Z")
Cyrup, I just restarted and they are still locked up tight. Now what? ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [April 5, 2019, 4:45am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/6 "2019-04-05T04:45:05Z")
Screenshot? ---
**Author:** ![WandaTheWemic](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wandathewemic/32/51431_2.png) [@WandaTheWemic](https://community.gemsofwar.com/u/WandaTheWemic)\ **Post date:** [April 5, 2019, 4:45am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/7 "2019-04-05T04:45:48Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/b/5b1b6d3780c4014d1bf44b6a8b5b4542fb55a0f0.jpeg) ---
**Author:** ![WandaTheWemic](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wandathewemic/32/51431_2.png) [@WandaTheWemic](https://community.gemsofwar.com/u/WandaTheWemic)\ **Post date:** [April 5, 2019, 5:34am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/8 "2019-04-05T05:34:28Z")
Still locked ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [April 18, 2019, 5:28am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/9 "2019-04-18T05:28:45Z")
Just in case you missed the known issues update, we’ve since resolved this and you should have old Level 100 portraits unlocked retrospectively! This doesn’t count for new portraits: > **[Unlocking Level 100 Portaits with new Factions](https://gemsofwar.zendesk.com/hc/en-us/articles/360000911236-Unlocking-Level-100-Portaits-with-new-Factions)** > > New Portraits for reaching Level 100 for Delving in a Faction won't be available immediately. > If you're missing the new Level 100 Faction Portrait from your Chat Collection this is because the Fact... ---
**Author:** ![BogdanDinoGamer](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bogdandinogamer/32/44600_2.png) [@BogdanDinoGamer](https://community.gemsofwar.com/u/BogdanDinoGamer)\ **Post date:** [July 13, 2019, 5:17am UTC](https://community.gemsofwar.com/t/unlocking-portraits-fixed/53607/10 "2019-07-13T05:17:35Z")
hi,i just checkt my portait’s and i found this faction portrait locked.My silver necropolis faction is lvl 500 already 😕 and i did play the exclusive factions weekly event when it came out and payd gems for all the tiers ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/4/844cc503f1f09574e6e315978db3e194fb6350c2.jpeg)