# Unable to PVP and screen blacked out

**URL:** <https://community.gemsofwar.com/t/unable-to-pvp-and-screen-blacked-out/7541>\
**Category:** Support\
**Created:** [May 27, 2016, 6:35pm UTC](https://community.gemsofwar.com/t/unable-to-pvp-and-screen-blacked-out/7541 "2016-05-27T18:35:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Freakynation76](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/freakynation76/32/2936_2.png) [@Freakynation76](https://community.gemsofwar.com/u/Freakynation76)\
**Post date:** [May 27, 2016, 6:35pm UTC](https://community.gemsofwar.com/t/unable-to-pvp-and-screen-blacked-out/7541/1 "2016-05-27T18:35:41Z")

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**What you were expecting to happen, and what actually happened?**  
I went to fight pvp and it was stuck on loading screen. Then when I quit and reloaded it said your mongo database is unavailable and the map disappeared.  
**What are the steps to make it happen again?**  
Pvp I suppose  
**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**  
No

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**Author:** ![chiborg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/chiborg/32/1780_2.png) [@chiborg](https://community.gemsofwar.com/u/chiborg)\
**Post date:** [May 27, 2016, 7:23pm UTC](https://community.gemsofwar.com/t/unable-to-pvp-and-screen-blacked-out/7541/2 "2016-05-27T19:23:02Z")

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Same thing happened to me at the same time, but was fixed with a restart. Probably a small server glitch.

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**Author:** ![Seraphim1st](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@Seraphim1st](https://community.gemsofwar.com/u/Seraphim1st)\
**Post date:** [May 28, 2016, 5:12am UTC](https://community.gemsofwar.com/t/unable-to-pvp-and-screen-blacked-out/7541/3 "2016-05-28T05:12:30Z")

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The screen just stuck!

I’ve started my Ipad several times, but that doesn’t help.

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [May 28, 2016, 6:14am UTC](https://community.gemsofwar.com/t/unable-to-pvp-and-screen-blacked-out/7541/4 "2016-05-28T06:14:10Z")

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IF you contact support with your Invite code we can fix this for you.

We are currently investigating the cause of this issue.

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**Author:** ![Seraphim1st](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@Seraphim1st](https://community.gemsofwar.com/u/Seraphim1st)\
**Post date:** [May 28, 2016, 4:11pm UTC](https://community.gemsofwar.com/t/unable-to-pvp-and-screen-blacked-out/7541/5 "2016-05-28T16:11:04Z")

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Yep! As soon as the www-site comes available again…