# Unable to enter battles, send chat message, or purchase chests

**URL:** <https://community.gemsofwar.com/t/unable-to-enter-battles-send-chat-message-or-purchase-chests/38749>\
**Category:** Bug Reports\
**Created:** [May 1, 2018, 4:15am UTC](https://community.gemsofwar.com/t/unable-to-enter-battles-send-chat-message-or-purchase-chests/38749 "2018-05-01T04:15:08Z")\
**Posts on this page:** 1\
**Showing post:** 3

<div class="post-metadata">

**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [May 1, 2018, 4:20am UTC](https://community.gemsofwar.com/t/unable-to-enter-battles-send-chat-message-or-purchase-chests/38749/3 "2018-05-01T04:20:41Z")

</div>

Hi Jinx

Do you have any information to fill out in your form? Your Bug Report template is empty and only has the template. Any screenshots or more specific information would be very useful (i.e the questions in your original post answered).

For “unable to enter battles” you can keep up-to-date on the forums here:

> [@3.4 Known Issues (PC/Mobile/Console)](https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console/38732/):
>
> With the release of the 3.4 update comes a new Known Issues thread. If you are experiencing Loading screen perpetually loads before battles on iOS and Android please update your game to the latest update (we have released a hot-fix update for this issue). [Having trouble loading a battle? Click here](https://gemsofwar.zendesk.com/hc/en-us/articles/360000174935-Unable-to-load-battles-in-Gems-of-War-mobile-)[Go here](https://gemsofwar.zendesk.com/hc/en-us/sections/115001569263-Known-Issues) for Technical Support [Go here](https://community.gemsofwar.com/t/3-3-feedback-and-suggestions/36036) for feedback and suggestions on the new updateclock1 Updated on the 11th June 1:06 pm clock1: PLEASE NOTE - When reporting any bugs: What platform yo…

We are currently following a possible cause of this issue (if you game is endlessly loading).

---

_[View the full topic](https://community.gemsofwar.com/t/unable-to-enter-battles-send-chat-message-or-purchase-chests/38749)._