# Unable to download server config & Connection Timed out Server

**URL:** <https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340>\
**Category:** Bug Reports\
**Created:** [June 21, 2018, 5:12am UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340 "2018-06-21T05:12:29Z")\
**Posts on this page:** 1\
**Showing post:** 10

<div class="post-metadata">

**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\
**Post date:** [June 27, 2018, 12:21pm UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/10 "2018-06-27T12:21:51Z")

</div>

Hello.  
They closed the application with this answer.  
I do not really understand who will do this ???  
[https://gemsofwar.zendesk.com/hc/en-us/requests/63168](https://gemsofwar.zendesk.com/hc/en-us/requests/63168)

##- Please type your reply above this line -##

Hello adventurer docdeath!

We aren’t able to respond to this type of request as our team specialise in Technical Support, so we’ve closed your request.

Instead, you can report your bug here:

> **[Bug Reports](https://community.gemsofwar.com/c/gems-of-war-report-a-bug/31)**
>
> To report a bug or game glitch in Gems of War please use this forum category. Create a new topic and fill in the template or copy + paste it from below. If you require help with a technical issue (see below for the difference between a bug and a technical issue) or are missing rewards you can \<a href="https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356"\>contact support using this link\</a\>.

For more information on why we made these changes see this post:

> [@Changes to reporting bugs and providing game feedback](https://community.gemsofwar.com/t/changes-to-reporting-bugs-and-providing-game-feedback/37054):
>
> To report a bug, follow the pinned post in the [new category here](https://community.gemsofwar.com/c/gems-of-war-report-a-bug), rather than contacting support. If you are missing rewards from the bug or experiencing a technical issue, contact support using [this link](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356). If you need general help you can use the ‘[Support](https://community.gemsofwar.com/c/support)’ category. Game feedback and questions should now be directed to the forums, too. As Gems of War gets bigger, we’ve made these changes to help technical support focus on assisting players with technical issues, missing rewards, and specific …

The development team frequently reviews posts on the forums and our QA/Support team has a process to review these requests. We may not respond to your post, however your report will still be noted. If you chose not to post your report again, we’ll still read your ticket here but we won’t respond.

Thank you for helping technical support focus on devoting time and resources to helping players with technical problems!

NOTE: If you are missing rewards, content or are experiencing crashing or another similar technical issue please resubmit your ticket under the correct category,

* * *

This email is a service from Gems of War.

[DO63WP-X467]

---

_[View the full topic](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340)._