# Unable to download server config & Connection Timed out Server **URL:** \ **Category:** Bug Reports\ **Created:** [June 21, 2018, 5:12am UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340 "2018-06-21T05:12:29Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 21, 2018, 5:12am UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/1 "2018-06-21T05:12:29Z")
Hi. After the last update, everything was loaded terribly. He deleted everything including STEAM and the game itself and put everything in place, nothing has changed. Loaded with a bunch of errors. Screenshots I apply. ![1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/a/7a2e9d703c5b4655f55318098c8ba9feeb0a3cfb.png) After 5-6 presses starts loading ![2](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/f/cf06fea259dee1f6eedcc56f4701c3d88ed3b98b.png) ![3](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/6/e6a4c932eb84c2a62e83fe44b07b95a590da2cab.png) The arena is loaded for 2 minutes, the wheel turns. A lot of brakes with the game. ![4](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/9/f92dbd44115bc1c646f2f162357df38ae6363304.png) The battle of the arena is very long, 2-3 minutes ![5](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/1/b1c5fb35d1649b88db03994e52d738b22f9a37b7.jpg) ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [June 21, 2018, 5:46am UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/2 "2018-06-21T05:46:34Z")
What version of Windows are you using? ---
**Author:** ![jzg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jzg/32/53451_2.png) [@jzg](https://community.gemsofwar.com/u/jzg)\ **Post date:** [June 21, 2018, 5:54am UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/3 "2018-06-21T05:54:45Z")
> [@Windows XP is no longer supported by Gems of War](https://community.gemsofwar.com/t/windows-xp-is-no-longer-supported-by-gems-of-war/41336): > > original post from the [help center](https://gemsofwar.zendesk.com/hc/en-us/articles/360000279555) If you can’t open Gems of War and you’re running Windows XP or lower, this is because Gems of War no longer supports this version of operating system. The game is coded using a software development tool called Unity. The version of Unity that the game is made in ceased support for the Computer Operating System Windows XP as of July 2017. We’ve tried to keep Gems of War running since then, but with the release of Update 3.5 (Hero Classes/Kingdoms rework) it se… ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 21, 2018, 6:01am UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/4 "2018-06-21T06:01:29Z")
There was Windows 7 right now reinstall windows 10 but it all works under a virtualbox All this works from under Lubuntu 17.10 virtualbox 5.1.34 Before the update 2018-06-20 everything worked very quickly and there were no glitches of global ones I’m talking about Windows XP and read about STEAM that it will not support. I do not use Windows XP ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 21, 2018, 7:06am UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/6 "2018-06-21T07:06:01Z")
1. Installed windows10 2. Installed STEAM 3. Installed the Gems of War Errors no longer pops up. Do you have to either rearrange the system or completely play each time? Yes, what is it? I do not like this approach to update the game. Better, but still there are big delays ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 21, 2018, 7:48am UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/7 "2018-06-21T07:48:04Z")
Everything again began to repeat, as I wrote in the first post. We must think about these mistakes. As you can see windows 10 and a clean installation of the STEAM and the game Gems of War, there is nothing to do with it at all. ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 22, 2018, 8:21am UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/8 "2018-06-22T08:21:57Z")
Problems continue as I described in the first post. ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 25, 2018, 12:05pm UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/9 "2018-06-25T12:05:39Z")
The game hangs on the tabbed troops, they everytime try to load up and most likely do not load, the game hangs tightly. you have to overload the whole game. When there is a gap in the game, I’m just tormented, not playing. The truth is already tired! How else to check what else is not working properly, because of what are such brakes in the game? ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [June 27, 2018, 12:21pm UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/10 "2018-06-27T12:21:51Z")
Hello. They closed the application with this answer. I do not really understand who will do this ??? [https://gemsofwar.zendesk.com/hc/en-us/requests/63168](https://gemsofwar.zendesk.com/hc/en-us/requests/63168) ##- Please type your reply above this line -## Hello adventurer docdeath! We aren’t able to respond to this type of request as our team specialise in Technical Support, so we’ve closed your request. Instead, you can report your bug here: > **[Bug Reports](https://community.gemsofwar.com/c/gems-of-war-report-a-bug/31)** > > To report a bug or game glitch in Gems of War please use this forum category. Create a new topic and fill in the template or copy + paste it from below. If you require help with a technical issue (see below for the difference between a bug and a technical issue) or are missing rewards you can \contact support using this link\. For more information on why we made these changes see this post: > [@Changes to reporting bugs and providing game feedback](https://community.gemsofwar.com/t/changes-to-reporting-bugs-and-providing-game-feedback/37054): > > To report a bug, follow the pinned post in the [new category here](https://community.gemsofwar.com/c/gems-of-war-report-a-bug), rather than contacting support. If you are missing rewards from the bug or experiencing a technical issue, contact support using [this link](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356). If you need general help you can use the ‘[Support](https://community.gemsofwar.com/c/support)’ category. Game feedback and questions should now be directed to the forums, too. As Gems of War gets bigger, we’ve made these changes to help technical support focus on assisting players with technical issues, missing rewards, and specific … The development team frequently reviews posts on the forums and our QA/Support team has a process to review these requests. We may not respond to your post, however your report will still be noted. If you chose not to post your report again, we’ll still read your ticket here but we won’t respond. Thank you for helping technical support focus on devoting time and resources to helping players with technical problems! NOTE: If you are missing rewards, content or are experiencing crashing or another similar technical issue please resubmit your ticket under the correct category, * * * This email is a service from Gems of War. [DO63WP-X467] ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [July 2, 2018, 12:20pm UTC](https://community.gemsofwar.com/t/unable-to-download-server-config-connection-timed-out-server/41340/11 "2018-07-02T12:20:47Z")
Errors no one wants to eliminate, it is very unfortunate, but to play 2 times longer has become, until all these mistakes perekltsaesh, play no longer want. Let’s do something, I do not see that anyone was dealing with the problem.