# Unable to add a new recruit as says username not recognised

**URL:** <https://community.gemsofwar.com/t/unable-to-add-a-new-recruit-as-says-username-not-recognised/26253>\
**Category:** Uncategorized\
**Created:** [June 23, 2017, 10:34pm UTC](https://community.gemsofwar.com/t/unable-to-add-a-new-recruit-as-says-username-not-recognised/26253 "2017-06-23T22:34:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Vanessa202](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/vanessa202/32/18636_2.png) [@Vanessa202](https://community.gemsofwar.com/u/Vanessa202)\
**Post date:** [June 23, 2017, 10:34pm UTC](https://community.gemsofwar.com/t/unable-to-add-a-new-recruit-as-says-username-not-recognised/26253/1 "2017-06-23T22:34:54Z")

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Hi I’m trying to add a recruit

 ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/5/1505e0cc35b6d3afe5f3e4c4ecfbfa3bfa3c6ca4.JPG)  
As you can see it looks to me like JAMIE 170 but when I type that in it say does not exist and iv tried JAMIE170, jAMIE 170 even changing the 0 into O and 1 into I but saying the same thing. We are both playing on app and steam so cant understand why I cant add him. Any help is gratefully appreciated

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**Author:** ![mitamata](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mitamata/32/10313_2.png) [@mitamata](https://community.gemsofwar.com/u/mitamata)\
**Post date:** [June 23, 2017, 10:44pm UTC](https://community.gemsofwar.com/t/unable-to-add-a-new-recruit-as-says-username-not-recognised/26253/2 "2017-06-23T22:44:23Z")

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Try JAMIE\_170

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**Author:** ![Stan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/stan/32/29888_2.png) [@Stan](https://community.gemsofwar.com/u/Stan)\
**Post date:** [June 23, 2017, 10:47pm UTC](https://community.gemsofwar.com/t/unable-to-add-a-new-recruit-as-says-username-not-recognised/26253/3 "2017-06-23T22:47:46Z")

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Underscores can be invisible. If mitamata’s suggestion doesn’t work, there can apparently sometimes be a hidden underscore at the end, like: JAMIE\_170\_

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**Author:** ![Vanessa202](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/vanessa202/32/18636_2.png) [@Vanessa202](https://community.gemsofwar.com/u/Vanessa202)\
**Post date:** [June 23, 2017, 11:30pm UTC](https://community.gemsofwar.com/t/unable-to-add-a-new-recruit-as-says-username-not-recognised/26253/4 "2017-06-23T23:30:05Z")

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Ahhhh thank you so much! I thought I was going mad lol its all gone through ok and again many thanks 😌