# Troops Button Crashes Game (Android & PC)

**URL:** <https://community.gemsofwar.com/t/troops-button-crashes-game-android-pc/43158>\
**Category:** Bug Reports\
**Created:** [July 27, 2018, 9:40pm UTC](https://community.gemsofwar.com/t/troops-button-crashes-game-android-pc/43158 "2018-07-27T21:40:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jubilee](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@jubilee](https://community.gemsofwar.com/u/jubilee)\
**Post date:** [July 27, 2018, 9:40pm UTC](https://community.gemsofwar.com/t/troops-button-crashes-game-android-pc/43158/1 "2018-07-27T21:40:37Z")

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**Platform, device version and operating system**  
Android, Samsung Galaxy & STEAM game version on PC (HP notebook)

**Screenshot or image**  
Unfortunately I cannot screenshot this issue as the problem is the game completely freezing. There is no visual change to the game to document nor any pop up.

**What you were expecting to happen, and what actually happened**  
I will click on the “troops” tab of the menu and the game will simply freeze. This does not happen if I click troops immediately upon loading the game. Playing for a small amount of time and then click the troops button will immediately freeze the game.

Only once, I waited upwards of 4 minutes and the game eventually loaded the troops menu, but this was the only time waiting made any difference. I typically have to completely restart. Someone in my guild also mentioned having this issue and that he had to restart.

**How often does this happen? When did it begin happening?**  
This began for me only this week and is fairly recent but occurs several times a day.

**Steps to make it happen again**  
Playing a few rounds of PVP and then attempting up click troops will usually cause the crash.

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**Author:** ![Nata](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nata/32/32032_2.png) [@Nata](https://community.gemsofwar.com/u/Nata)\
**Post date:** [July 28, 2018, 2:28pm UTC](https://community.gemsofwar.com/t/troops-button-crashes-game-android-pc/43158/2 "2018-07-28T14:28:27Z")

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The same problem. STEAM game version.

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [July 30, 2018, 4:56am UTC](https://community.gemsofwar.com/t/troops-button-crashes-game-android-pc/43158/3 "2018-07-30T04:56:04Z")

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[Here](https://community.gemsofwar.com/t/game-lags-when-accessing-troops-and-other-menus/42425) is the original thread report for this issue, the game team is aware of the problem. Thanks for your report.

> [@Game lags when accessing Troops and other menus (Fixed in 4.2)](https://community.gemsofwar.com/t/game-lags-when-accessing-troops-and-other-menus/42425/41):
>
> Hi everyone, Thanks for your patience with this issue. Upon further investigation the development team has discovered that there’s a few causes to this problem. Firstly, the team has made some changes to improve the way the game was accessing data when loading the Troops menu which caused some large loading or “lag” times. This should cut the loading time by half, if not more. You will see these changes in the next update. Secondly, it’s thought that the majority of the lag is caused by an is…