# Treasure trophy ps4 bug! **URL:** \ **Category:** Support\ **Created:** [April 27, 2016, 4:45pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064 "2016-04-27T16:45:58Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Elleandra](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Elleandra](https://community.gemsofwar.com/u/Elleandra)\ **Post date:** [April 27, 2016, 4:45pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/1 "2016-04-27T16:45:58Z")
I was so happy, i finaly did it and where is my trophie WHERE ??? ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/6/61bae5a44fa042ea7c7be908af19c5f7431ced4a.jpg) šŸ˜¢ šŸ˜¢ šŸ˜¢ šŸ˜­ šŸ˜­ šŸ˜­ šŸ˜” šŸ˜” šŸ˜” I already send i ticket for this problem and the answer ? ā€œOh, Iā€™m sorry, I did not see those! Youā€™re absolutely right, there are two vaults pictured. Iā€™ve reached out to our team to see if they have any more information. Unfortunately, since trophies are unlocked via the PSN servers, we cannot give them ourselves ā€“ though we wish we could.ā€ So i played 2 weeks for nothing? **I PAID for nothing ???** **For me trophies are significant I play and I PAY to get them.** And didnā€™t tell me do it AGAIN. No way I try again I already succeeded this HARD trophie. **So itā€™s simple, give me all my money back, close my accoumpt OR give me my trophie.** ---
**Author:** ![Nex](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nex/32/3107_2.png) [@Nex](https://community.gemsofwar.com/u/Nex)\ **Post date:** [April 27, 2016, 5:13pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/2 "2016-04-27T17:13:24Z")
Sorry youā€™re having problems earning the trophy. Thatā€™s a known issue that our developers are looking into: [Treasure Hunter Finish a Treasure Hunt with 2 or more Vaults - buggy? - #29 by killerman3333](http://community.gemsofwar.com/t/treasure-hunter-finish-a-treasure-hunt-with-2-or-more-vaults-buggy/5194/29) As for the trophy, Customer Support has a point: Trophies are awarded by PSN, and since we donā€™t have control over PSN, we canā€™t award trophies at will. I wonā€™t suggest you just try again, though. Instead, Iā€™d suggest you wait until weā€™ve found a solution for this problem before attempting to earn the trophy. ---
**Author:** ![Elleandra](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Elleandra](https://community.gemsofwar.com/u/Elleandra)\ **Post date:** [April 27, 2016, 5:55pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/3 "2016-04-27T17:55:48Z")
To late, i hate spend time and money for nothing. I never try again this trophie so if you donā€™t give me my trophie i will all my money (and if that was possible time) back !!! ---
**Author:** ![Nex](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nex/32/3107_2.png) [@Nex](https://community.gemsofwar.com/u/Nex)\ **Post date:** [April 27, 2016, 6:16pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/5 "2016-04-27T18:16:22Z")
Again, we donā€™t have the ability to award trophies. Thatā€™s just not within our power. Nor can we award refunds because payments toward items on the PSN store (like Gems of War DLC) go through Sony. If you want to request a refund, youā€™ll need to contact PSN customer support: [https://support.us.playstation.com/](https://support.us.playstation.com/). ---
**Author:** ![Elleandra](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Elleandra](https://community.gemsofwar.com/u/Elleandra)\ **Post date:** [April 27, 2016, 6:26pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/6 "2016-04-27T18:26:24Z")
I play for fun but I PAY ONLY to be one of this lest 0.1% of people who have this trophie. So if I donā€™t have what I had payd from itā€™s normal I will my monnye back. If you donā€™t give me this month back my money or my trophie I go to the justice. And I donā€™t care that you have problems whit PSN servers, you have fingers you can write a message in the game to say : ā€œthis trophie didnā€™t workā€. Wrong translations, bugs, new powers freez the game, trophies didnā€™t worksā€¦ Too much reasons to stop playā€¦ Donā€™t answer me another we are sorry, PNS servers OR TRY AGAIN LATTER Congratulations now i hate this game ---
**Author:** ![killerman3333](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/killerman3333/32/4068_2.png) [@killerman3333](https://community.gemsofwar.com/u/killerman3333)\ **Post date:** [April 27, 2016, 8:13pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/7 "2016-04-27T20:13:37Z")
All your transactions happened outside of the ingame store so you must take it up with those you made your transaction with. IE playstation network ---
**Author:** ![Dustin1280](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dustin1280/32/7970_2.png) [@Dustin1280](https://community.gemsofwar.com/u/Dustin1280)\ **Post date:** [April 28, 2016, 7:32pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/8 "2016-04-28T19:32:23Z")
Youā€™re behavior is that of a spoiled entitled child and a prime example of whats wrong with kids these days. Do you not understand that it is IMPOSSIBLE for them to give you the solution you are looking for? Quit the game, move on with your life, and find a more worthwhile hobby. ---
**Author:** ![DemonicDraco](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/demonicdraco/32/2034_2.png) [@DemonicDraco](https://community.gemsofwar.com/u/DemonicDraco)\ **Post date:** [April 28, 2016, 7:47pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/9 "2016-04-28T19:47:41Z")
its just a bronze trophyā€¦ ---
**Author:** ![killerman3333](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/killerman3333/32/4068_2.png) [@killerman3333](https://community.gemsofwar.com/u/killerman3333)\ **Post date:** [April 28, 2016, 7:56pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/10 "2016-04-28T19:56:38Z")
wait this is all for a bronze trophy?! Not even a silver, omg i mean for the time spent at least a silver but a bronze. that is the most work i have seen for a bronze trophy ---
**Author:** ![DemonicDraco](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/demonicdraco/32/2034_2.png) [@DemonicDraco](https://community.gemsofwar.com/u/DemonicDraco)\ **Post date:** [April 28, 2016, 7:57pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/11 "2016-04-28T19:57:42Z")
ive spent crazy time on a bronze a few times but only when it was the last thing i need for a plat. ---
**Author:** ![Elleandra](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Elleandra](https://community.gemsofwar.com/u/Elleandra)\ **Post date:** [April 29, 2016, 2:09pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/12 "2016-04-29T14:09:13Z")
> [@Dustin1280](#): > > Youā€™re behavior is that of a spoiled entitled child and a prime example of whats wrong with kids these days. Iā€™m not a kid Iā€™m older then you think and isnā€™t just for the trophie itā€™s all the problems : wrong translations, bugs, freezzes, and trophies. Itā€™s too much for someone who has a degree in IT development and thinks can do better (development and translation). And Iā€™m already rank 5 VIP (nearly 6) so yes iā€™m disgusted for all my wasted time and money. > [@Dustin1280](#): > > Quit the game, move on with your life, and find a more worthwhile hobby. Itā€™s done I no longer play this game and this close my subject. ---
**Author:** ![Dustin1280](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dustin1280/32/7970_2.png) [@Dustin1280](https://community.gemsofwar.com/u/Dustin1280)\ **Post date:** [April 29, 2016, 3:01pm UTC](https://community.gemsofwar.com/t/treasure-trophy-ps4-bug/6064/13 "2016-04-29T15:01:15Z")
I wasnā€™t going to comment but then you decided to flaunt your degree in IT development as if it proved some point, now I must. First off, the fact that you are NOT a child make it worse, because the way you post makes you seem like an entitled child who must have everything he/she wants immediately. This is NOT a good thing. Your ā€œdegree in IT developmentā€ and the fact that you believe you could NOT ONLY translate better but also develop an entire game better (on your own by the sounds of it) makes you look ignorant at best. Lastly the freezes have been completely fixed as of the latest patch and any bugs that remain are minimal at best.