# Tower of Doom Progress and Rewards Lost

**URL:** <https://community.gemsofwar.com/t/tower-of-doom-progress-and-rewards-lost/48474>\
**Category:** Bug Reports\
**Created:** [November 6, 2018, 4:28am UTC](https://community.gemsofwar.com/t/tower-of-doom-progress-and-rewards-lost/48474 "2018-11-06T04:28:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SnowFeather](https://avatars.discourse-cdn.com/v4/letter/s/bc79bd/32.png) [@SnowFeather](https://community.gemsofwar.com/u/SnowFeather)\
**Post date:** [November 6, 2018, 4:28am UTC](https://community.gemsofwar.com/t/tower-of-doom-progress-and-rewards-lost/48474/1 "2018-11-06T04:28:47Z")

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Please check the [known issues list](https://gemsofwar.zendesk.com/hc/en-us/articles/360000497716-All-Known-Issues-Gems-of-War) before posting a bug.

Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template.

**Operatiing System:** Windows 10

**Screenshot or image:**

 ![Server%20Error](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/2/02582680f9e6840a9e35ed2e96f8090633061a55.jpeg)

 ![Tower%20of%20Doom%20Progress](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/0/00b48383407834a6fea7efc4ce1e04edaa6ee1e2.png)

**What you were expecting to happen, and what actually happened:**

I started with 18 sigils, 4 from daily reset, 14 from shop tier IV.

I started with 7 Ice Forge Scrolls from shop tier IV.

I started playing Tower of Doom. Defeated room V on floor 1 and got an Unlock Scroll. Then I fought the Doom on this floor, which had a Valraven in 1st position.

When I defeated all enemies the error appeared. (See picture.)

After restarting game because of the error, I realised that I have lost all my progress. (See picture.)

I now have not defeated room V and Doom on floor 1, but have lost 2 sigils. (18 → 16.) I have received no reward too cause I still only have 16 sigils and 7 Ice Forge Scrolls. (Spent 6 upgrading weapon, now only 1 left, so 6 + 1 = 7. Spent 2 sigils fighting 2 battles, but a Valraven should give back 2.)

**How often does this happen? When did it begin happening?**  
This only happened once since I stopped playing the Tower of Doom after the bug.

**Steps to make it happen again**  
Don’t know.

I would like to get 4 sigils back, 2 from fights + 2 from Valraven.

Thank you for your help.

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**Author:** ![SnowFeather](https://avatars.discourse-cdn.com/v4/letter/s/bc79bd/32.png) [@SnowFeather](https://community.gemsofwar.com/u/SnowFeather)\
**Post date:** [November 6, 2018, 7:06am UTC](https://community.gemsofwar.com/t/tower-of-doom-progress-and-rewards-lost/48474/2 "2018-11-06T07:06:13Z")

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Update, have 20 sigils now because it is a new day.

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**Author:** ![SnowFeather](https://avatars.discourse-cdn.com/v4/letter/s/bc79bd/32.png) [@SnowFeather](https://community.gemsofwar.com/u/SnowFeather)\
**Post date:** [November 6, 2018, 9:44am UTC](https://community.gemsofwar.com/t/tower-of-doom-progress-and-rewards-lost/48474/3 "2018-11-06T09:44:42Z")

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Also just submitted a request at

[https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)

ID #68027

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [November 7, 2018, 5:50am UTC](https://community.gemsofwar.com/t/tower-of-doom-progress-and-rewards-lost/48474/4 "2018-11-07T05:50:41Z")

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> [@SnowFeather](#):
>
> 68027

I’m going to follow up on your ticket!