# Новый телефон , подключить аккаунт не удается ошибка

**URL:** <https://community.gemsofwar.com/t/topic/54188>\
**Category:** Bug Reports\
**Created:** [April 16, 2019, 6:09pm UTC](https://community.gemsofwar.com/t/topic/54188 "2019-04-16T18:09:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Maxim1](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@Maxim1](https://community.gemsofwar.com/u/Maxim1)\
**Post date:** [April 16, 2019, 6:09pm UTC](https://community.gemsofwar.com/t/topic/54188/1 "2019-04-16T18:09:34Z")

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Please check the [known issues list](https://gemsofwar.zendesk.com/hc/en-us/articles/360000497716-All-Known-Issues-Gems-of-War) before posting a bug.

Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template.

**Platform, device version and operating system:**

**Screenshot or image:**

**What you were expecting to happen, and what actually happened:**  
_This is simply what you were trying to do and what happened instead. Example:_  
_‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_

**How often does this happen? When did it begin happening?**  
_Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_

**Steps to make it happen again**  
_Sometimes there are certain steps that can lead to a problem that may not be obvious!_  
_Example: I lose once in the Arena._  
_I then exit to the world map._  
_I then tap on Broken Spire on the map and then tap Arena._  
_Broken Spire’s quest loads instead of the Arena_

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**Author:** ![nav037](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nav037/32/11641_2.png) [@nav037](https://community.gemsofwar.com/u/nav037)\
**Post date:** [April 16, 2019, 6:45pm UTC](https://community.gemsofwar.com/t/topic/54188/2 "2019-04-16T18:45:51Z")

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какая ошибка то?  
и почему форму обращения не заполнил?

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**Author:** ![Maxim1](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@Maxim1](https://community.gemsofwar.com/u/Maxim1)\
**Post date:** [April 16, 2019, 7:03pm UTC](https://community.gemsofwar.com/t/topic/54188/3 "2019-04-16T19:03:15Z")

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Я не понимаю как ((((

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**Author:** ![Maxim1](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@Maxim1](https://community.gemsofwar.com/u/Maxim1)\
**Post date:** [April 16, 2019, 7:07pm UTC](https://community.gemsofwar.com/t/topic/54188/4 "2019-04-16T19:07:20Z")

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Новый телефон, не могу аккаунт привязать , ошибку выдает . И как заполнять форму обращения ну или где это ? Я первый раз обращаюсь (

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [May 1, 2019, 5:53am UTC](https://community.gemsofwar.com/t/topic/54188/5 "2019-05-01T05:53:37Z")

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Hi @Maxim1 I’m incredibly sorry for the slow reply.

If you still need help recovering your account please write to us here:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013555](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555)

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Мне очень жаль за медленный ответ.

Если вам все еще нужна помощь в восстановлении аккаунта, напишите нам здесь:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013555](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555)