# Не запускается, появляется отчёт об ошибках

**URL:** <https://community.gemsofwar.com/t/topic/46978>\
**Category:** Support\
**Created:** [October 8, 2018, 1:59am UTC](https://community.gemsofwar.com/t/topic/46978 "2018-10-08T01:59:02Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Holly](https://avatars.discourse-cdn.com/v4/letter/h/48db29/32.png) [@Holly](https://community.gemsofwar.com/u/Holly)\
**Post date:** [October 8, 2018, 1:59am UTC](https://community.gemsofwar.com/t/topic/46978/1 "2018-10-08T01:59:02Z")

</div>

После первого успешного запуска игра перестала включаться.  
Переустановка и перезагрузка не помогли.

 ![111111111](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/b/cb8dd3e7083be5c8bcf32b38fcf093f5412c8821.jpeg)

---

<div class="post-metadata">

**Author:** ![Holly](https://avatars.discourse-cdn.com/v4/letter/h/48db29/32.png) [@Holly](https://community.gemsofwar.com/u/Holly)\
**Post date:** [October 9, 2018, 6:17pm UTC](https://community.gemsofwar.com/t/topic/46978/2 "2018-10-09T18:17:15Z")

</div>

Кто нибудь ответит?

---

<div class="post-metadata">

**Author:** ![Razzagor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/razzagor/32/50037_2.png) [@Razzagor](https://community.gemsofwar.com/u/Razzagor)\
**Post date:** [October 9, 2018, 7:49pm UTC](https://community.gemsofwar.com/t/topic/46978/3 "2018-10-09T19:49:04Z")

</div>

> [@Holly](#):
>
> После первого успешного запуска игра перестала включаться.  
> Переустановка и перезагрузка не помогли.

```
After the first successful launch, the game stopped working.
Reinstalling and rebooting did not help.

```

> [@Holly](#):
>
> Кто нибудь ответит?

`Who will answer?`

* * *

Привет, у разработчиков нет российских сотрудников в своей команде, поэтому для их ответа обычно требуется время. Я позвоню @Kafka в надежде, что она сможет вам помочь.

`Hello, the developers don't have russian employees on their team, so it usually takes a while for them to respond. I'll call @Kafka hoping she can manage to help you.`

Я считаю, что Google Translator достаточно для основной беседы и ориентации, как действовать дальше. Надеюсь, это поможет.

`I believe Google Translator is enough for the basic conversation and orientation how to proceed, from there. Hopefully this helps.`

---

<div class="post-metadata">

**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [October 10, 2018, 6:06am UTC](https://community.gemsofwar.com/t/topic/46978/4 "2018-10-10T06:06:10Z")

</div>

Hey, sorry you’re having this issue, can you please try the troubleshooting steps here? (sorry that we only have this in English):

> **[Steam and PC performance issues](https://gemsofwar.zendesk.com/hc/en-us/articles/203517845-Steam-and-PC-performance-issues)**
>
> Follow the steps in this guide to help correct performance, crashing or hardware issues with Gems of War on the PC when playing the game through steam.
> Note: Please ensure Gems of War of war is clo...

---

<div class="post-metadata">

**Author:** ![Holly](https://avatars.discourse-cdn.com/v4/letter/h/48db29/32.png) [@Holly](https://community.gemsofwar.com/u/Holly)\
**Post date:** [October 12, 2018, 2:54am UTC](https://community.gemsofwar.com/t/topic/46978/5 "2018-10-12T02:54:27Z")

</div>

Thank you!

---

<div class="post-metadata">

**Author:** ![Holly](https://avatars.discourse-cdn.com/v4/letter/h/48db29/32.png) [@Holly](https://community.gemsofwar.com/u/Holly)\
**Post date:** [October 12, 2018, 2:56am UTC](https://community.gemsofwar.com/t/topic/46978/6 "2018-10-12T02:56:07Z")

</div>

Thanks, the fifth point helped.