# Заблокировали ищу помощи
**URL:** https://community.gemsofwar.com/t/topic/40506
**Category:** Support
**Created:** [June 4, 2018, 3:44pm UTC](https://community.gemsofwar.com/t/topic/40506 "2018-06-04T15:44:28Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@koks](https://community.gemsofwar.com/u/koks)
#### Post date: [June 4, 2018, 3:44pm UTC](https://community.gemsofwar.com/t/topic/40506/1 "2018-06-04T15:44:28Z")
Здравствуйте! На моем аккаунте сегодня игра сын без разрешения, я не уследил. Он пытался взломать вашу игру и он получил блокировку моего аккаунту . Я извиняюсь за его действия. И прошу вас если это возможно разблокировать мой аккаунт. И обещаю пред следить за своими и сына действиями на аккаунте.Спасибо за понимание.
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### Author:  [@Jainus](https://community.gemsofwar.com/u/Jainus)
#### Post date: [June 5, 2018, 8:48pm UTC](https://community.gemsofwar.com/t/topic/40506/2 "2018-06-05T20:48:11Z")
I don’t think the devs here or anyone else reads Russian much. Neither do I, but google translate says:
Hello! On my account today, the game son without permission, I did not follow. He tried to hack your game and he got a lock on my account. I apologize for his actions. And I ask you if it is possible to unlock my account. And I promise to keep track of my son and son on the account. Thanks for your understanding.
…which almost makes sense. You should raise a support ticket. Or rather:
вы должны поднять билет поддержки
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### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [June 6, 2018, 3:50am UTC](https://community.gemsofwar.com/t/topic/40506/3 "2018-06-06T03:50:17Z")
Please contact our support here [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) so we can help you further.