# Token mismatch when requesting password reset

**URL:** <https://community.gemsofwar.com/t/token-mismatch-when-requesting-password-reset/73218>\
**Category:** Uncategorized\
**Created:** [December 8, 2021, 9:49am UTC](https://community.gemsofwar.com/t/token-mismatch-when-requesting-password-reset/73218 "2021-12-08T09:49:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Lancelot1973](https://avatars.discourse-cdn.com/v4/letter/l/c77e96/32.png) [@Lancelot1973](https://community.gemsofwar.com/u/Lancelot1973)\
**Post date:** [December 8, 2021, 9:49am UTC](https://community.gemsofwar.com/t/token-mismatch-when-requesting-password-reset/73218/1 "2021-12-08T09:49:06Z")

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I am having trouble to reset my account password. I want to play Gems of War on a new device, and tried to recover my previous account. But I don’t remember my password. So I chose to reset password. When I click the link in the password reset email, it pops up the error message “Token mismatch”. Can anyone help on this issue?

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**Author:** ![OneWorld](https://avatars.discourse-cdn.com/v4/letter/o/48db29/32.png) [@OneWorld](https://community.gemsofwar.com/u/OneWorld)\
**Post date:** [December 8, 2021, 9:59am UTC](https://community.gemsofwar.com/t/token-mismatch-when-requesting-password-reset/73218/2 "2021-12-08T09:59:45Z")

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Hi Lancelot,

For account issues, your best bet is to submit a request for support:

[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

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**Author:** ![Lancelot1973](https://avatars.discourse-cdn.com/v4/letter/l/c77e96/32.png) [@Lancelot1973](https://community.gemsofwar.com/u/Lancelot1973)\
**Post date:** [December 8, 2021, 10:14am UTC](https://community.gemsofwar.com/t/token-mismatch-when-requesting-password-reset/73218/3 "2021-12-08T10:14:42Z")

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Thanks for your advice. Yes, I have raised a ticket to support on this issue. Just wondering if anyone has similar experience and can share something. 😀

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**Author:** ![OneWorld](https://avatars.discourse-cdn.com/v4/letter/o/48db29/32.png) [@OneWorld](https://community.gemsofwar.com/u/OneWorld)\
**Post date:** [December 8, 2021, 10:20am UTC](https://community.gemsofwar.com/t/token-mismatch-when-requesting-password-reset/73218/4 "2021-12-08T10:20:26Z")

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You can try to do a search for “token mismatch”. There are a few posts that mention it, but the recent one I looked at were several people just mentioning they have also contacted support and were waiting for a resolution.

Perhaps someone else will have more information for you. 😇 Posting in one of the threads already created for this issue would probably be the best way to find out.

Just for future reference, there are two categories that are best to post in regarding issues:

> **[Support](https://community.gemsofwar.com/c/support/10)**
>
> Use this category for help from the community with game issues that happen on computer or mobile devices (Android, iOS and Amazon). For Bug reports go here.

> **[Bug Reports](https://community.gemsofwar.com/c/gems-of-war-report-a-bug/31)**
>
> To report a bug or game glitch in Gems of War please use this forum category. Create a new topic and fill in the template or copy + paste it from below. If you require help with a technical issue (see below for the difference between a bug and a technical issue) or are missing rewards you can contact support using this link.