# Tier reward issues

**URL:** https://community.gemsofwar.com/t/tier-reward-issues/7786
**Category:** Support
**Created:** [June 1, 2016, 9:46am UTC](https://community.gemsofwar.com/t/tier-reward-issues/7786 "2016-06-01T09:46:33Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Astrocreep](https://avatars.discourse-cdn.com/v4/letter/a/c57346/32.png) [@Astrocreep](https://community.gemsofwar.com/u/Astrocreep)
#### Post date: [June 1, 2016, 9:46am UTC](https://community.gemsofwar.com/t/tier-reward-issues/7786/1 "2016-06-01T09:46:33Z")

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I wasn’t getting teir rewards, so I Uninstalled then reinstalled.  
Now I have been reset.  
Can you restore my progress?

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### Author: ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)
#### Post date: [June 1, 2016, 10:49am UTC](https://community.gemsofwar.com/t/tier-reward-issues/7786/2 "2016-06-01T10:49:16Z")

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Submit a support ticket. They will fix your problems quickly.

[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

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<div class="post-metadata">

### Author: ![Astrocreep](https://avatars.discourse-cdn.com/v4/letter/a/c57346/32.png) [@Astrocreep](https://community.gemsofwar.com/u/Astrocreep)
#### Post date: [June 1, 2016, 10:51am UTC](https://community.gemsofwar.com/t/tier-reward-issues/7786/3 "2016-06-01T10:51:18Z")

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I don’t know what a support ticket is.