# Ticket response time

**URL:** <https://community.gemsofwar.com/t/ticket-response-time/75041>\
**Category:** Support\
**Created:** [April 15, 2022, 4:28am UTC](https://community.gemsofwar.com/t/ticket-response-time/75041 "2022-04-15T04:28:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![danac](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@danac](https://community.gemsofwar.com/u/danac)\
**Post date:** [April 15, 2022, 4:28am UTC](https://community.gemsofwar.com/t/ticket-response-time/75041/1 "2022-04-15T04:28:43Z")

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bought the elite pass thru steam 2 weeks ago friday.  
first purchase from steam, and from GOW.  
got a bot email monday after asking for a ss of the receipt, sent it that night.

since then crickets.

and really, who send emails of crickets?

my question is, how long has gow ticket support taken for y’all?  
at what point should i get really angry and try to get a refund from steam?

because i am growing seriously impatient over all this.

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**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\
**Post date:** [April 15, 2022, 5:49am UTC](https://community.gemsofwar.com/t/ticket-response-time/75041/2 "2022-04-15T05:49:01Z")

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Several people have reported quite long wait times on the forums here. I agree that it would be good to hear more accounts.