# Ticket Response Time? **URL:** \ **Category:** Support\ **Created:** [March 10, 2021, 8:12am UTC](https://community.gemsofwar.com/t/ticket-response-time/68960 "2021-03-10T08:12:50Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Kouji](https://avatars.discourse-cdn.com/v4/letter/k/6a8cbe/32.png) [@Kouji](https://community.gemsofwar.com/u/Kouji)\ **Post date:** [March 10, 2021, 8:12am UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/1 "2021-03-10T08:12:50Z")
I cannot login to my account since sunday… my backup savegame on google play cloud is corrupt and cannot load… and when i try to restore my account via password i get a token mismatch error. I have submitted my ticket ( [#100319) on sunday so how long does it usually take for support to react and help to recover an account? I was looking forward to participate in a GW again… but then this happened \>\_\< ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [March 10, 2021, 8:28am UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/2 "2021-03-10T08:28:58Z")
Hello Kouji, have you tried reinstalling the game and then re-linking your account? If that doesn’t work let me know, and I’ll see if we can get your ticket looked at a little sooner. ---
**Author:** ![Kouji](https://avatars.discourse-cdn.com/v4/letter/k/6a8cbe/32.png) [@Kouji](https://community.gemsofwar.com/u/Kouji)\ **Post date:** [March 10, 2021, 8:33am UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/3 "2021-03-10T08:33:18Z")
Hi Saltypatra, yes i have. I tried reinstalling, tried it on Steam, tried it on a 2nd Phone… always get the Token Mismatch error when i try to reset the password. If i try to use the Google Backup Cloud this happens: [Video](https://photos.google.com/photo/AF1QipNbb4gb83Xss4XLNJrwiZCalyigFLKSm-waxHa5) On my Huawei Phone i get a different error than the loop it says Error CS02 or CS04 thank you! would really appreciate the help ---
**Author:** ![DStretcH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dstretch/32/70764_2.png) [@DStretcH](https://community.gemsofwar.com/u/DStretcH)\ **Post date:** [March 15, 2021, 3:20pm UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/4 "2021-03-15T15:20:19Z")
How long does it take to fix an issue? It’s frustrating that I cannot access my account for over 12 hours. I sent a ticket, got a response early in the morning my time, sent a response 5 hours later and still waiting. I admit that I’m far from the patient type and I spent too much time and money to start over… ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [March 15, 2021, 5:06pm UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/5 "2021-03-15T17:06:39Z")
> [@DStretcH](#): > > How long does it take to fix an issue? From what other players are reporting up to several months. We’ve been given to understand this is only a temporary situation, unfortunately it’s been getting worse instead of better over the past year. Account issues seem get treated with higher priority, you may need a dev to bump your ticket up though. ---
**Author:** ![DStretcH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dstretch/32/70764_2.png) [@DStretcH](https://community.gemsofwar.com/u/DStretcH)\ **Post date:** [March 15, 2021, 5:09pm UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/6 "2021-03-15T17:09:44Z")
Thx Fourdottwoome. @Saltypatra @Kafka please help… Don’t know any other people working at 505 ---
**Author:** ![Live](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/live/32/40596_2.png) [@Live](https://community.gemsofwar.com/u/Live)\ **Post date:** [March 15, 2021, 5:20pm UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/7 "2021-03-15T17:20:24Z")
I am not sure if @Kafka still works for them. ---
**Author:** ![DStretcH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dstretch/32/70764_2.png) [@DStretcH](https://community.gemsofwar.com/u/DStretcH)\ **Post date:** [March 15, 2021, 5:25pm UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/8 "2021-03-15T17:25:52Z")
Really? Well Kafka was the one to email me though. ---
**Author:** ![Live](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/live/32/40596_2.png) [@Live](https://community.gemsofwar.com/u/Live)\ **Post date:** [March 15, 2021, 5:42pm UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/9 "2021-03-15T17:42:47Z")
ok, maybe just inactive here. ---
**Author:** ![DStretcH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dstretch/32/70764_2.png) [@DStretcH](https://community.gemsofwar.com/u/DStretcH)\ **Post date:** [March 15, 2021, 5:44pm UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/10 "2021-03-15T17:44:38Z")
Gotcha. Well it’s been 12hours officially since support first contact with me…😑 ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [March 15, 2021, 6:16pm UTC](https://community.gemsofwar.com/t/ticket-response-time/68960/11 "2021-03-15T18:16:59Z")
> [@Live](#): > > ok, maybe just inactive here. She joined the other developers that retired from the forums after the “22 star kingdom…bug… But not a bug… debacle” I think Salty only uses the forums because it’s her job. The others however aren’t paid to do so, so they don’t. 🤷