# \[Ticket replied to\] Changing username stops you getting guild gifts **URL:** \ **Category:** Support\ **Created:** [July 21, 2025, 7:27am UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212 "2025-07-21T07:27:44Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Mella](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@Mella](https://community.gemsofwar.com/u/Mella)\ **Post date:** [July 21, 2025, 7:27am UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212/1 "2025-07-21T07:27:44Z")
**Platform, device version and operating system:** Xbox series X MELLA Sep 14, 2023, 16:06 GMT+10 I keep being told that my clan are sending me gem gifts, but i’ve never had any. **How often does this happen? When did it begin happening?** this bug has been happening since 2023 and is still occuring. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [July 21, 2025, 9:32pm UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212/2 "2025-07-21T21:32:12Z")
As I mentioned in your ticket, your **invite code** was the same as another account, not your username. At the time, I changed the invite code of the inactive user and sent you the mail. If you are still having mail issues, please submit a ticket again. ---
**Author:** ![Mella](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@Mella](https://community.gemsofwar.com/u/Mella)\ **Post date:** [September 4, 2025, 6:47am UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212/3 "2025-09-04T06:47:58Z")
Hence I submitted this ticket ?!? ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [September 4, 2025, 9:29pm UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212/4 "2025-09-04T21:29:07Z")
That comment was made before your second ticket was sent/receieved ---
**Author:** ![Mella](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@Mella](https://community.gemsofwar.com/u/Mella)\ **Post date:** [February 9, 2026, 10:06am UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212/5 "2026-02-09T10:06:30Z")
I’m getting given helpfuls and hi fives and they aren’t appearing on my account, same with gifts. Please can someone run a fix. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [February 9, 2026, 8:52pm UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212/6 "2026-02-09T20:52:17Z")
As I mentioned last year, you need to submit a ticket. ---
**Author:** ![itsGettingOldQuick](https://avatars.discourse-cdn.com/v4/letter/i/e56c9b/32.png) [@itsGettingOldQuick](https://community.gemsofwar.com/u/itsGettingOldQuick)\ **Post date:** [February 10, 2026, 12:52am UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212/7 "2026-02-10T00:52:42Z")
Hi Jeto. Im in Mellas guild. I can confirm. We send him hi5s and helpfuls. And he doesnt get them. What does he have to do to fix this quickly please. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [February 10, 2026, 1:07am UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212/8 "2026-02-10T01:07:04Z")
---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [February 10, 2026, 10:07pm UTC](https://community.gemsofwar.com/t/ticket-replied-to-changing-username-stops-you-getting-guild-gifts/88212/9 "2026-02-10T22:07:34Z")
For anyone checking this thread for reference in future.. Your hero name is **not** linked to receiving Guild Gifts; it is your invite code. If you experience any issues receiving Guild Gifts, please get in touch with support ASAP.