# "There was a problem when trying to conact the server..." game dont load on Steam

**URL:** <https://community.gemsofwar.com/t/there-was-a-problem-when-trying-to-conact-the-server-game-dont-load-on-steam/89390>\
**Category:** Support\
**Created:** [March 21, 2026, 2:21am UTC](https://community.gemsofwar.com/t/there-was-a-problem-when-trying-to-conact-the-server-game-dont-load-on-steam/89390 "2026-03-21T02:21:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![zambelli](https://avatars.discourse-cdn.com/v4/letter/z/919ad9/32.png) [@zambelli](https://community.gemsofwar.com/u/zambelli)\
**Post date:** [March 21, 2026, 2:21am UTC](https://community.gemsofwar.com/t/there-was-a-problem-when-trying-to-conact-the-server-game-dont-load-on-steam/89390/1 "2026-03-21T02:21:41Z")

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I have good Setup and play lot of games. but this one is not opening, i restart pc reinstall, change steam account. change DNS, update grahic cards and change DNS configuration. but nothing work.. PLEASE HELP ME

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**Author:** ![Nagflar\_dv](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nagflar_dv/32/100704_2.png) [@Nagflar\_dv](https://community.gemsofwar.com/u/Nagflar_dv)\
**Post date:** [March 21, 2026, 2:23am UTC](https://community.gemsofwar.com/t/there-was-a-problem-when-trying-to-conact-the-server-game-dont-load-on-steam/89390/2 "2026-03-21T02:23:53Z")

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> [@Library Compensation Server Rollback](https://community.gemsofwar.com/t/library-compensation-server-rollback/89382/37):
>
> [UPDATE #1] We’ve taken the game offline during our rollback maintenance. This should take a few hours to complete. I’ll update this thread once I get some more info from the team.

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**Author:** ![mads](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@mads](https://community.gemsofwar.com/u/mads)\
**Post date:** [March 21, 2026, 4:20am UTC](https://community.gemsofwar.com/t/there-was-a-problem-when-trying-to-conact-the-server-game-dont-load-on-steam/89390/3 "2026-03-21T04:20:49Z")

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I have the same problem, it doesn’t load either on Steam or on my phone (Google Play).

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**Author:** ![nsm0220](https://avatars.discourse-cdn.com/v4/letter/n/5daacb/32.png) [@nsm0220](https://community.gemsofwar.com/u/nsm0220)\
**Post date:** [March 21, 2026, 4:26am UTC](https://community.gemsofwar.com/t/there-was-a-problem-when-trying-to-conact-the-server-game-dont-load-on-steam/89390/4 "2026-03-21T04:26:48Z")

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its down for the rollback

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**Author:** ![Stratelier](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Stratelier](https://community.gemsofwar.com/u/Stratelier)\
**Post date:** [March 21, 2026, 4:29am UTC](https://community.gemsofwar.com/t/there-was-a-problem-when-trying-to-conact-the-server-game-dont-load-on-steam/89390/5 "2026-03-21T04:29:23Z")

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That explains a lot (even Switch is down tonight).