# \[Tech Issue\] Unable to launch GoW since 4.3.5 update **URL:** \ **Category:** Bug Reports\ **Created:** [May 15, 2019, 3:23am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030 "2019-05-15T03:23:05Z")\ **Posts on this page:** 16\ **Page:** 3
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [May 24, 2019, 2:12am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/41 "2019-05-24T02:12:38Z")
That’s positive! ---
**Author:** ![Jerry\_the\_skunk](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jerry_the_skunk/32/53897_2.png) [@Jerry\_the\_skunk](https://community.gemsofwar.com/u/Jerry_the_skunk)\ **Post date:** [May 24, 2019, 5:58am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/42 "2019-05-24T05:58:52Z")
Still the same here. _sigh_ Weekend in Australia has begun, so I suppose, that’s it for another two days. I’m starting to question, whether I would want to play the game again once it’s running. Yet another wild guess: Could it be something about the Steam common files not working, that you may rely on? In this case, maybe you could patch that part back into the game files. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [May 24, 2019, 6:01am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/43 "2019-05-24T06:01:05Z")
Hey it’s not quite the weekend here yet, and I’ll get to your ticket again today. The Dev team have been testing some things. It’s a very odd issue, but we will get to the bottom of it! ---
**Author:** ![Jerry\_the\_skunk](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jerry_the_skunk/32/53897_2.png) [@Jerry\_the\_skunk](https://community.gemsofwar.com/u/Jerry_the_skunk)\ **Post date:** [May 27, 2019, 4:24am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/44 "2019-05-27T04:24:27Z")
I’m finally back in. Updating Steam as suggested by you did the trick in my case. Yet another solution, that may or may not help to find out, where the game update caused problems. Alright, back to the timewaster. Gotta say, having two weeks off was not that bad either. ---
**Author:** ![1LuckyTuck](https://avatars.discourse-cdn.com/v4/letter/1/919ad9/32.png) [@1LuckyTuck](https://community.gemsofwar.com/u/1LuckyTuck)\ **Post date:** [May 31, 2019, 11:21pm UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/45 "2019-05-31T23:21:59Z")
@Jerry_the_skunk Hello gamer, since i’m still stuck with the spinning icon, can I ask how did you update Steam? Just wondering if by normal means through the interface, or re-installing on top of the existing installation. ---
**Author:** ![jzg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jzg/32/53451_2.png) [@jzg](https://community.gemsofwar.com/u/jzg)\ **Post date:** [May 31, 2019, 11:27pm UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/46 "2019-05-31T23:27:50Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/2/d23b0838b7162b81b4d3869c3e89877687e948c7.png) ---
**Author:** ![1LuckyTuck](https://avatars.discourse-cdn.com/v4/letter/1/919ad9/32.png) [@1LuckyTuck](https://community.gemsofwar.com/u/1LuckyTuck)\ **Post date:** [May 31, 2019, 11:40pm UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/47 "2019-05-31T23:40:05Z")
@jzg Hey JZG, yeah thats the normal way, which i have tried, I want to know if he did it another way. I’m grasping at straws here. I’m at the point of downloading the install, and installing it over the old. ---
**Author:** ![Maggie1983](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@Maggie1983](https://community.gemsofwar.com/u/Maggie1983)\ **Post date:** [February 11, 2020, 12:53pm UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/48 "2020-02-11T12:53:36Z")
Hi there, my partner is currently having this problem with the game, he can’t access it from his pc, but if he logs onto steam on my pc it loads fine🤔 we’ve tried wired connection and wireless, reset everything but still not working ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [February 11, 2020, 10:42pm UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/49 "2020-02-11T22:42:18Z")
Hello @Maggie1983! It isn’t possible to still be on the 4.3.5 version of the game. However, his error could be due to a few issues. I recommend uninstalling the game on his computer, and installing it again, as sometimes data can get out of sync. ---
**Author:** ![Krasnor2010](https://avatars.discourse-cdn.com/v4/letter/k/9fc348/32.png) [@Krasnor2010](https://community.gemsofwar.com/u/Krasnor2010)\ **Post date:** [February 14, 2020, 1:18am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/50 "2020-02-14T01:18:41Z")
I have same exact error but on xbox one. Have uninstalled and reinstalled game. Thoughts? ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [February 14, 2020, 2:23am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/51 "2020-02-14T02:23:28Z")
Please contact our support here: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) so we can help you further. ---
**Author:** ![Keldi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/keldi/32/45335_2.png) [@Keldi](https://community.gemsofwar.com/u/Keldi)\ **Post date:** [September 6, 2020, 7:58pm UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/52 "2020-09-06T19:58:01Z")
Not sure if it’s the right topic, but as the search sent me here when I was trying to solve a connection issue with Gems of War on a new PC, I leave all I went through here. Hopefully it’ll save somebody else’s time when they’ll be searching the same as me. For me the solution was: to run the game as administrator once. But before I found that, I had: - Freshly installed Windows 10 Pro with Steam, Wi-Fi connection (worked for browser and steam, but not Gems of War) - Gems of War always started with an error (and never connected to the game): > 0: There was a problem when trying to contact the server. Please wait a few minutes and restart your game. > Error Code: 0101-0000 > Unknown Error I went through all troubleshooting steps from here with no luck (but if you have a connection error. it’s worth a try): > **[I'm on Steam, and the game has connection errors on startup](https://gemsofwar.zendesk.com/hc/en-us/articles/203464985-I-m-on-Steam-and-the-game-has-connection-errors-on-startup)** > > If reinstalling doesn't help try these connection troubleshooting steps.  > There are a number of issues that might cause connection problems on Steam. If reinstalling doesn't help you, try these det... I found that people had similar problems with clean Win 10. But there were only two solutions mentioned: installing .NET Framework (I already had it installed before that) and quitting the game (-: > **[Error code 0101-0001 :: Gems of War Bugs](https://steamcommunity.com/app/329110/discussions/1/1637536330457831484/)** > > After reset to factory settings on windows 10 and install steam game don't load and return error with code 0101-0001. PC reboot, reinstall game, wait 24 hours — same thing. Pls help. Screenshot - https://yadi.sk/i/LEC0ZKC9ptzjrw > **[Error 0 :: Gems of War General Discussions](https://steamcommunity.com/app/329110/discussions/0/1640915206452569670/)** > > I keep getting this error over and over, was fine yesterday. No matter how much time i leave its the same message Error 0 cannot connect to server. Server timed out please retry in a few minutes The next step seemed to submit a ticket. And here is stated what is good to attach to it: > **[Connection issues troubleshooting](https://gemsofwar.zendesk.com/hc/en-us/articles/333757035755-Connection-issues-troubleshooting-)** > > Try these steps if you encounter connection issues with the server or game. > These can be used as prevention for slow internet or connection problems as well as to fix a problem. > 1. Check the game s... > **[Sending Support information on your computer](https://gemsofwar.zendesk.com/hc/en-us/articles/360000473736-Sending-Support-information-on-your-computer)** > > If you are experiencing a technical issue with Gems of War on your PC or computer, it may be helpful to send information on your computer "specs" or details. > > Open the Start menu > Type dxdiag, when ... But then in the last ditch effort to make it work I went to the Steam folder, found Steam\SteamApps\common\Gems of War\ **GemsOfWar.exe** the right mouse click, **Run as Administrator**. And that was it! The game started, downloaded something small (the same as it does when there was a small update or a new troop), and was totally fine after that (I now can launch it through the usual steam shortcut without admin rights, I hope it won’t break again). I don’t know how exactly Win10 blocked the connection for the game (as I tried to start the game with firewall/defender/…and everything I could think of disabled, and it was pointless, while Win7 never had similar problems on the same Wi-Fi connection). But one launch of the game as administrator seems have fixed it for good (the game works with firewall & windows defender & all the rest security/privacy settings just fine now). I hope this helps somebody else not to spend as much time as I did on this issue. ---
**Author:** ![Vorlon](https://avatars.discourse-cdn.com/v4/letter/v/977dab/32.png) [@Vorlon](https://community.gemsofwar.com/u/Vorlon)\ **Post date:** [October 3, 2020, 9:10am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/53 "2020-10-03T09:10:40Z")
I’m having the same issue on PS 4 today. I have no issues with any other game or device. I’ve restarted my router, my modem, my PS4, tried cable and wifi. Deleted and reinstalled the game, deleted the savegame data. All to no avail. Losing valuable time! I used my cell phone as a hotspot and was able to connect to the server and download remote config and the missing assets and then switched back to my regular connection and was finally able to play. Had to switch back to hotspot after a while! ---
**Author:** ![Rosenkreuz1979](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rosenkreuz1979/32/61425_2.png) [@Rosenkreuz1979](https://community.gemsofwar.com/u/Rosenkreuz1979)\ **Post date:** [November 9, 2020, 6:37am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/54 "2020-11-09T06:37:18Z")
Still not fixed whatsoever. ![PS_Messages_20201109_003608](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/b/0b2ee0688d3b46cc919b088c4b702a943cd6b20d.jpeg) ![PS_Messages_20201109_003615](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/5/15c942173b9da7c8c325f007eee46e1dfda7c176.jpeg) ---
**Author:** ![Rosenkreuz1979](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rosenkreuz1979/32/61425_2.png) [@Rosenkreuz1979](https://community.gemsofwar.com/u/Rosenkreuz1979)\ **Post date:** [November 9, 2020, 8:47am UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/55 "2020-11-09T08:47:41Z")
It’s hilarious - the issue was reported on **May 2019** and still no fix. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [November 10, 2020, 11:24pm UTC](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030/56 "2020-11-10T23:24:17Z")
Have you tried reinstalling your game? Let us know if that helps. Server issues aren’t always on our end, so issues like this can be worked on but sometimes not completely eliminated if there are outages or issues in specific countries or with player’s internet setups. [Previous page](https://community.gemsofwar.com/t/tech-issue-unable-to-launch-gow-since-4-3-5-update/55030.md?page=2)