# \[Tech issue - Not a bug\] Erorr 16 in ps4 **URL:** \ **Category:** Bug Reports\ **Created:** [August 4, 2020, 1:11am UTC](https://community.gemsofwar.com/t/tech-issue-not-a-bug-erorr-16-in-ps4/65220 "2020-08-04T01:11:38Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [August 10, 2020, 6:46am UTC](https://community.gemsofwar.com/t/tech-issue-not-a-bug-erorr-16-in-ps4/65220/4 "2020-08-10T06:46:38Z")
It means a file hasn’t downloaded correctly, if you try the troubleshooting in the article I linked and it doesn’t solve the issue, then you can also try the steps here: > **[PlayStation general troubleshooting](https://gemsofwar.zendesk.com/hc/en-us/articles/360000187155-Delete-Gems-of-War-save-data-on-PS4)** > > Here are some troubleshooting steps for PlayStation to improve some technical issues or problems downloading assets and art to your game.  > Your account and game progress are linked to our servers, ... --- _[View the full topic](https://community.gemsofwar.com/t/tech-issue-not-a-bug-erorr-16-in-ps4/65220)._