# \[Tech Issue\] New Faction Event Reset to lvl 0!

**URL:** <https://community.gemsofwar.com/t/tech-issue-new-faction-event-reset-to-lvl-0/62317>\
**Category:** Bug Reports\
**Created:** [March 27, 2020, 12:49pm UTC](https://community.gemsofwar.com/t/tech-issue-new-faction-event-reset-to-lvl-0/62317 "2020-03-27T12:49:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![fgth](https://avatars.discourse-cdn.com/v4/letter/f/b2d939/32.png) [@fgth](https://community.gemsofwar.com/u/fgth)\
**Post date:** [March 27, 2020, 12:49pm UTC](https://community.gemsofwar.com/t/tech-issue-new-faction-event-reset-to-lvl-0/62317/1 "2020-03-27T12:49:40Z")

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**Android**

**What you were expecting to happen, and what actually happened:**

While playing the new faction event, i was at lvl 120. A bad gateway error occurred, and once reconnected, my team was reset to empty and the level was back to 0.  
Tried to restart ==\> No effect  
Tried to complete level 0 ==\> level 10 so no effect  
Tried to complete level 10 ==\> level 20

Seems I lost all levels until 120, though in the underworld screen, I still have the lvls 50, 110 and 120 in the welcome screen of the new faction.

**How often does this happen? When did it begin happening?**

first time it happened and hopefully the last.

**Steps to make it happen again**  
N/A

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [April 1, 2020, 6:05am UTC](https://community.gemsofwar.com/t/tech-issue-new-faction-event-reset-to-lvl-0/62317/2 "2020-04-01T06:05:05Z")

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@fgth can you please write a support ticket about this so we can help you better?  
Here’s the link:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)

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**Author:** ![fgth](https://avatars.discourse-cdn.com/v4/letter/f/b2d939/32.png) [@fgth](https://community.gemsofwar.com/u/fgth)\
**Post date:** [April 1, 2020, 8:22am UTC](https://community.gemsofwar.com/t/tech-issue-new-faction-event-reset-to-lvl-0/62317/3 "2020-04-01T08:22:00Z")

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Hi,

ticket 89182 already created last friday

regards,