# \[Tech Issue\] Game froze in delve

**URL:** <https://community.gemsofwar.com/t/tech-issue-game-froze-in-delve/64014>\
**Category:** Bug Reports\
**Created:** [June 5, 2020, 10:15pm UTC](https://community.gemsofwar.com/t/tech-issue-game-froze-in-delve/64014 "2020-06-05T22:15:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\
**Post date:** [June 5, 2020, 10:15pm UTC](https://community.gemsofwar.com/t/tech-issue-game-froze-in-delve/64014/1 "2020-06-05T22:15:05Z")

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**Platform, device version and operating system:**  
Samsung Android mobile  
**Screenshot or image:**

 ![Screenshot_20200605-150338](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/d/2dd094d585b5653698aac9098e07bd7522a7a935.jpeg)  
\*\*What you were expecting to happen, and what actually happened  
Was expecting to fight final room in Fell Roost.  
Screen froze as in screenshot  
Then game closed  
When I went back to delve it counted as a loss.  
Sigil wasted

**How often does this happen? When did it begin happening?**  
Last delve attempted

**Steps to make it happen again**  
No idra

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [June 10, 2020, 8:11am UTC](https://community.gemsofwar.com/t/tech-issue-game-froze-in-delve/64014/2 "2020-06-10T08:11:38Z")

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Hi Mariana, it looks like you don’t have all the game art downloaded yet. I would suggest connecting to wifi (so you don’t use your mobile data for this) and then opening the game settings and selecting “download all assets” this will make all the art download so that it doesn’t download it only as you encounter it for the first time in the game.

I would also suggest trying the troubleshooting steps here to see if they help the game’s performance:

> **[General troubleshooting guide (Amazon, iOS and Android)](https://gemsofwar.zendesk.com/hc/en-us/articles/333757034935-General-troubleshooting-guide-Amazon-iOS-and-Android-)**
>
> Try these steps if Gems of War crashes, freezes or lags frequently on your Android, iOS or Amazon device. 
> For connection issues, please see this article here. 
> 1. Enable background app refresh
> Gem...

If you continue having this sort of issue please write to us directly at support using this link:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)

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**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\
**Post date:** [June 10, 2020, 2:42pm UTC](https://community.gemsofwar.com/t/tech-issue-game-froze-in-delve/64014/3 "2020-06-10T14:42:17Z")

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I had been playing the game for at least an hour, connected to wifi, and I think this was a level 80 Delve. I had been seeing a flash at the bottom of the screen at the start of some battles before this issue happened. The game then logged out on its own.  
After logging back in it did not recur  
No big deal other than one wasted sigil.  
Mariana