# \[Tech issue?\] Game Crashes While Opening Orb of Chaos

**URL:** <https://community.gemsofwar.com/t/tech-issue-game-crashes-while-opening-orb-of-chaos/78141>\
**Category:** Bug Reports\
**Created:** [December 18, 2022, 10:13pm UTC](https://community.gemsofwar.com/t/tech-issue-game-crashes-while-opening-orb-of-chaos/78141 "2022-12-18T22:13:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CaptainBuckles](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@CaptainBuckles](https://community.gemsofwar.com/u/CaptainBuckles)\
**Post date:** [December 18, 2022, 10:13pm UTC](https://community.gemsofwar.com/t/tech-issue-game-crashes-while-opening-orb-of-chaos/78141/1 "2022-12-18T22:13:40Z")

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**Platform, device version and operating system:** Android

**Screenshot or image:**

 ![Screenshot_20221218_140338](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/1/d1a9dae23b035247bbab1d29487f6a3015715555.jpeg)

**What you were expecting to happen, and what actually happened:**  
Finished Vault Battle, opened rewards, orb of chaos never materialized, caused game to crash.

**How often does this happen? When did it begin happening?**  
Only started happening after latest update. I suspect it has to do with assets popping in and out, since the orb of chaos had broken graphics before I tried to open it.

**Steps to make it happen again**  
Get an orb of chaos from the Vault while the graphic is not loaded

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [December 19, 2022, 3:13am UTC](https://community.gemsofwar.com/t/tech-issue-game-crashes-while-opening-orb-of-chaos/78141/2 "2022-12-19T03:13:39Z")

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Sorry that happened @CaptainBuckles this should be more or less a visual issue (other than the crashing obviously!), the rewards are given on the server before the graphics appear so you shouldn’t be missing anything. I’m happy to check your logs and let you know what you got from it if you send me your invite code.

Which device model are you playing on?  
Is this the first time this has happened or has it happened more than once when opening an Orb of Chaos?

I would try these troubleshooting steps to see if it helps the game run smoother:

> **[General troubleshooting guide (Amazon, iOS and Android)](https://gemsofwar.zendesk.com/hc/en-us/articles/333757034935-General-troubleshooting-guide-Amazon-iOS-and-Android-)**
>
> Try these steps if Gems of War crashes, freezes or lags frequently on your Android, iOS or Amazon device. 
> For connection issues, please see this article here. 
> 1. Enable background app refresh
> Gem...