# \[Tech Issue\] Error code 0101 in new update **URL:** \ **Category:** Bug Reports\ **Created:** [October 8, 2021, 2:07pm UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107 "2021-10-08T14:07:18Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![kater15](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kater15/32/71208_2.png) [@kater15](https://community.gemsofwar.com/u/kater15)\ **Post date:** [October 8, 2021, 2:07pm UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/1 "2021-10-08T14:07:18Z")
After the update that the game had on the 5th of October, I can’t access the game anymore, I only play on pc through steam. ![329110_screenshots_20211007004116_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/7/3725ea161b88dc9e403be7275833760540b3cd2d.jpeg) ![329110_screenshots_20211007010102_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/2/e255cf5729efb1c3cae017958bc7e5ae9f816143.jpeg) I’ve reinstalled the game several times, followed the recommendations for this issue and it didn’t work. ---
**Author:** ![Magnusimus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/magnusimus/32/50652_2.png) [@Magnusimus](https://community.gemsofwar.com/u/Magnusimus)\ **Post date:** [October 8, 2021, 2:33pm UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/2 "2021-10-08T14:33:08Z")
I think this is the link for filing support tickets — responses are generally helpful, if slow to come: [https://gemsofwar.zendesk.com/hc/en-us/requests/new?mobile\_site=true](https://gemsofwar.zendesk.com/hc/en-us/requests/new?mobile_site=true) Welcome to the forums, Gardevoir. Good to see another Gen-3 pokémon about (and a psychic type, no less!) 🙂 ---
**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\ **Post date:** [October 12, 2021, 4:48am UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/3 "2021-10-12T04:48:35Z")
Hey hey! I’ve looked into this and there were no server issues at this time. Please follow the steps in the following article and let us know how you go; [https://gemsofwar.zendesk.com/hc/en-us/articles/333757035755-Connection-issues-troubleshooting-](https://gemsofwar.zendesk.com/hc/en-us/articles/333757035755-Connection-issues-troubleshooting-) This article also gives instructions on how to find out it the game servers are down or not 🙂 OminousGMan - Support Human 🕵️‍♂️ ---
**Author:** ![kater15](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kater15/32/71208_2.png) [@kater15](https://community.gemsofwar.com/u/kater15)\ **Post date:** [October 14, 2021, 4:54am UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/4 "2021-10-14T04:54:16Z")
A member of the support team helped me resolve the issue, thank you very much. ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [October 14, 2021, 10:41am UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/5 "2021-10-14T10:41:26Z")
> [@kater15](#): > > A member of the support team helped me resolve the issue, thank you very much. Would you mind sharing the solution that worked for you for future reference? ---
**Author:** ![kater15](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kater15/32/71208_2.png) [@kater15](https://community.gemsofwar.com/u/kater15)\ **Post date:** [October 14, 2021, 10:59am UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/6 "2021-10-14T10:59:22Z")
I had to download a TXT file with some command lines provided by the member of the support team for this problem to be solved, I don’t know if I can make this file available or not. ---
**Author:** ![kater15](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kater15/32/71208_2.png) [@kater15](https://community.gemsofwar.com/u/kater15)\ **Post date:** [December 15, 2021, 4:23am UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/7 "2021-12-15T04:23:25Z")
@Jeto The game updated for the Christmas special and I had the 0101 error problem again. ![20211214232159_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/0/50b632a2ec49944ca3544eb19dcee33d49c7cb17.jpeg) ---
**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\ **Post date:** [December 15, 2021, 11:21pm UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/8 "2021-12-15T23:21:58Z")
Hey @kater15 With this error you’re getting, is it happening when you are playing connected to Wi-Fi or Cellular Data? OminousGMan - Support Human 🕵️‍♂️ ---
**Author:** ![kater15](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kater15/32/71208_2.png) [@kater15](https://community.gemsofwar.com/u/kater15)\ **Post date:** [December 16, 2021, 3:31am UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/9 "2021-12-16T03:31:36Z")
> [@OminousGMan](#): > > Hey @kater15 > > With this error you’re getting, is it happening when you are playing connected to Wi-Fi or Cellular Data? > > OminousGMan - Support Human 🕵️‍♂️ I’m connected to Wi-Fi. The curious thing is that I can play normally on the mobile version, however, on the PC version (steam), this error code 0101 problem came back after this game update. ---
**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\ **Post date:** [December 23, 2021, 2:44am UTC](https://community.gemsofwar.com/t/tech-issue-error-code-0101-in-new-update/72107/10 "2021-12-23T02:44:20Z")
Hey @kater15 That’s very interesting. Could you please lodge a ticket with are Support Team here; [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) They’ll be able to help you with this. OminousGMan - Support Human 🕵️‍♂️