# \[Support Ticket please\] Tower of doom no unlock in floor 12 **URL:** \ **Category:** Bug Reports\ **Created:** [March 23, 2020, 8:54am UTC](https://community.gemsofwar.com/t/support-ticket-please-tower-of-doom-no-unlock-in-floor-12/62240 "2020-03-23T08:54:33Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Chandro](https://avatars.discourse-cdn.com/v4/letter/c/958977/32.png) [@Chandro](https://community.gemsofwar.com/u/Chandro)\ **Post date:** [March 23, 2020, 8:54am UTC](https://community.gemsofwar.com/t/support-ticket-please-tower-of-doom-no-unlock-in-floor-12/62240/1 "2020-03-23T08:54:33Z")
Ps4 Not found unlock room in floor 12, how can i go on? ---
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [March 23, 2020, 9:00am UTC](https://community.gemsofwar.com/t/support-ticket-please-tower-of-doom-no-unlock-in-floor-12/62240/2 "2020-03-23T09:00:24Z")
Can you provide a screenshot? ---
**Author:** ![Chandro](https://avatars.discourse-cdn.com/v4/letter/c/958977/32.png) [@Chandro](https://community.gemsofwar.com/u/Chandro)\ **Post date:** [March 23, 2020, 9:04am UTC](https://community.gemsofwar.com/t/support-ticket-please-tower-of-doom-no-unlock-in-floor-12/62240/3 "2020-03-23T09:04:56Z")
![15849550623413288342198059429500](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/8/d87fa73eddae5eb27a0732bfe580dd110331d79f.jpeg) ---
**Author:** ![noob](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/noob/32/54823_2.png) [@noob](https://community.gemsofwar.com/u/noob)\ **Post date:** [March 23, 2020, 9:22am UTC](https://community.gemsofwar.com/t/support-ticket-please-tower-of-doom-no-unlock-in-floor-12/62240/4 "2020-03-23T09:22:27Z")
Same issue > [@Tower of Doom all games made but no unlocking scroll comes](https://community.gemsofwar.com/t/tower-of-doom-all-games-made-but-no-unlocking-scroll-comes/50518): > > all games made but no unlocking scroll comes You should submit a support ticket > **[Contact Support](https://gemsofwar.zendesk.com/hc/en-us/articles/202997425-How-do-I-contact-support-or-report-a-bug-)** > > If you can’t find answers or a solution in our Help Center articles, you may need to contact our Support team. > Types of requests Support can help with > Account Issues - Forgotten password, account r... ---
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [March 23, 2020, 9:27am UTC](https://community.gemsofwar.com/t/support-ticket-please-tower-of-doom-no-unlock-in-floor-12/62240/5 "2020-03-23T09:27:11Z")
^ This good. I suggest reading Kafka’s responses in that thread. It’s currently 8:15 pm on Monday, for the devs, so if we’re assuming that they’re still able to work, despite the shutdown of various workplaces around Australia, they probably won’t be able to help you until tomorrow morning at the very earliest. Tagging @Kafka, @Cyrup and @Saltypatra to help facilitate that. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [March 25, 2020, 12:51am UTC](https://community.gemsofwar.com/t/support-ticket-please-tower-of-doom-no-unlock-in-floor-12/62240/6 "2020-03-25T00:51:38Z")
Yep, please send a support ticket: [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) ---
**Author:** ![Chandro](https://avatars.discourse-cdn.com/v4/letter/c/958977/32.png) [@Chandro](https://community.gemsofwar.com/u/Chandro)\ **Post date:** [March 25, 2020, 5:56am UTC](https://community.gemsofwar.com/t/support-ticket-please-tower-of-doom-no-unlock-in-floor-12/62240/7 "2020-03-25T05:56:14Z")
Ok I opened a ticket thanks ---
**Author:** ![Chandro](https://avatars.discourse-cdn.com/v4/letter/c/958977/32.png) [@Chandro](https://community.gemsofwar.com/u/Chandro)\ **Post date:** [March 25, 2020, 5:57am UTC](https://community.gemsofwar.com/t/support-ticket-please-tower-of-doom-no-unlock-in-floor-12/62240/8 "2020-03-25T05:57:07Z")
I also added a photo