# \[Support ticket needed\] Kingdom not purchasable 3018

**URL:** https://community.gemsofwar.com/t/support-ticket-needed-kingdom-not-purchasable-3018/62439
**Category:** Bug Reports
**Created:** [April 2, 2020, 6:34am UTC](https://community.gemsofwar.com/t/support-ticket-needed-kingdom-not-purchasable-3018/62439 "2020-04-02T06:34:17Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Speedy1988](https://avatars.discourse-cdn.com/v4/letter/s/43a26b/32.png) [@Speedy1988](https://community.gemsofwar.com/u/Speedy1988)
#### Post date: [April 2, 2020, 6:34am UTC](https://community.gemsofwar.com/t/support-ticket-needed-kingdom-not-purchasable-3018/62439/1 "2020-04-02T06:34:17Z")

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**Xbox one**

**Screenshot or image:**

**What you were expecting to happen, and what actually happened:**  
\_REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Trying to unlock new kingdoms and when I got to buy it error message shows -This is Kingdom not purchasable 3018

**How often does this happen? When did it begin happening?**  
\_REPLACE THIS TEXT WITH YOUR ISSUE. e.g. first occurred around a weeks ago.  
**Steps to make it happen again**  
\_REPLACE THIS TEXT WITH YOUR ISSUE. e.g. new issue only just unlocked new kingdoms. Grosh-Nak kingdom set

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### Author: ![Tlambeth](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@Tlambeth](https://community.gemsofwar.com/u/Tlambeth)
#### Post date: [April 4, 2020, 4:39pm UTC](https://community.gemsofwar.com/t/support-ticket-needed-kingdom-not-purchasable-3018/62439/2 "2020-04-04T16:39:11Z")

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Also having this same issue. Any suggestions on how to fix?

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### Author: ![Speedy1988](https://avatars.discourse-cdn.com/v4/letter/s/43a26b/32.png) [@Speedy1988](https://community.gemsofwar.com/u/Speedy1988)
#### Post date: [April 5, 2020, 7:03am UTC](https://community.gemsofwar.com/t/support-ticket-needed-kingdom-not-purchasable-3018/62439/3 "2020-04-05T07:03:33Z")

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Not yet sorry

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### Author: ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)
#### Post date: [April 7, 2020, 7:18am UTC](https://community.gemsofwar.com/t/support-ticket-needed-kingdom-not-purchasable-3018/62439/4 "2020-04-07T07:18:50Z")

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Hey sorry you’re having this issue, can you please contact support directly here:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)