Since the release on XBox One and PlayStation 4 we understand people are having some issues with certain parts in the game.
For these platforms you will need to contact 505 directly.
Here is the link http://support.505games.com/support/home
I wish i could help everyone on all platforms but unfortunately i can not and if you are having issues on these platforms please contact them.
You can do so by clicking on the link and then click on this ( Check ticket status ) that is located on the right hand side right next to the search bar.
Gems Of War Support / QA