# \[Submit a ticket\] I can't access my save account
**URL:** https://community.gemsofwar.com/t/submit-a-ticket-i-cant-access-my-save-account/88250
**Category:** Support
**Created:** [July 27, 2025, 6:34pm UTC](https://community.gemsofwar.com/t/submit-a-ticket-i-cant-access-my-save-account/88250 "2025-07-27T18:34:00Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@JangfaiEzra](https://community.gemsofwar.com/u/JangfaiEzra)
#### Post date: [July 27, 2025, 6:34pm UTC](https://community.gemsofwar.com/t/submit-a-ticket-i-cant-access-my-save-account/88250/1 "2025-07-27T18:34:00Z")
It literally shows me that the account does not exists, but i have been playing gems of war since 2022.when i log in it’s like a new account not my oId one that i have been playing for 3 years. I still have all my achievements on Google play games. have submitted tickets trying to reach for support, but till now i haven’t heard of anything yet. Does someone know why i can’t acces my save account.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 27, 2025, 10:10pm UTC](https://community.gemsofwar.com/t/submit-a-ticket-i-cant-access-my-save-account/88250/2 "2025-07-27T22:10:53Z")
The studio is not open on weekends and we can take 3-5 business days to reply. If you don’t have a reply yet, as it is not Monday, you should get one in the coming days.