# Stuck on Logging In

**URL:** <https://community.gemsofwar.com/t/stuck-on-logging-in/19678>\
**Category:** Support\
**Created:** [February 6, 2017, 4:51pm UTC](https://community.gemsofwar.com/t/stuck-on-logging-in/19678 "2017-02-06T16:51:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Pew](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@Pew](https://community.gemsofwar.com/u/Pew)\
**Post date:** [February 6, 2017, 4:51pm UTC](https://community.gemsofwar.com/t/stuck-on-logging-in/19678/1 "2017-02-06T16:51:07Z")

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**What you were expecting to happen, and what actually happened?**  
I was expecting to be logged in to the game and I was stuck on “logging in” and then after 2 minutes I get an error message that pops up saying “Lost connection. Please retry when connection is established again.”

**What are the steps to make it happen again?**  
Closing the game and re-opening it again. No matter what I do it is stuck on Logging In.

I am connected to the internet with no connection issues. Steam is working and I am connected there. I have tried verifying files, uninstalling and reinstalling Adobe AIR as well as many other troubleshooting methods to attempt to solve this issue.

Please help!

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**Author:** ![Tard\_Carnival](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tard_carnival/32/609_2.png) [@Tard\_Carnival](https://community.gemsofwar.com/u/Tard_Carnival)\
**Post date:** [February 6, 2017, 4:54pm UTC](https://community.gemsofwar.com/t/stuck-on-logging-in/19678/2 "2017-02-06T16:54:13Z")

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This injustice will not stand!

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**Author:** ![Tard\_Carnival](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tard_carnival/32/609_2.png) [@Tard\_Carnival](https://community.gemsofwar.com/u/Tard_Carnival)\
**Post date:** [February 6, 2017, 5:08pm UTC](https://community.gemsofwar.com/t/stuck-on-logging-in/19678/3 "2017-02-06T17:08:26Z")

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Seriously though this is kind of a big deal. Pew missed out on a couple hundred seals not being able to log in yesterday, will now have daily bonus reset to baseline, and is having his preciously limited playtime robbed.

But me? I got nothing going on today. This thread stays bumped.

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**Author:** ![Tard\_Carnival](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tard_carnival/32/609_2.png) [@Tard\_Carnival](https://community.gemsofwar.com/u/Tard_Carnival)\
**Post date:** [February 6, 2017, 7:30pm UTC](https://community.gemsofwar.com/t/stuck-on-logging-in/19678/4 "2017-02-06T19:30:03Z")

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Thought you’d seen the last of this thread, did you?

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**Author:** ![ChroniKing](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@ChroniKing](https://community.gemsofwar.com/u/ChroniKing)\
**Post date:** [February 7, 2017, 5:36pm UTC](https://community.gemsofwar.com/t/stuck-on-logging-in/19678/5 "2017-02-07T17:36:59Z")

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Ditto, Missed a day last week for this reason,

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**Author:** ![Annaerith](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/annaerith/32/13840_2.png) [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\
**Post date:** [February 8, 2017, 2:10pm UTC](https://community.gemsofwar.com/t/stuck-on-logging-in/19678/6 "2017-02-08T14:10:36Z")

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ive only got persisting logging issues when/if i dont update steam/gow to the lastes version, check if you have

thats all i can come up with …