# Stuck on loading hero

**URL:** <https://community.gemsofwar.com/t/stuck-on-loading-hero/7870>\
**Category:** Support\
**Created:** [June 2, 2016, 9:33pm UTC](https://community.gemsofwar.com/t/stuck-on-loading-hero/7870 "2016-06-02T21:33:51Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Needler](https://avatars.discourse-cdn.com/v4/letter/n/57b2e6/32.png) [@Needler](https://community.gemsofwar.com/u/Needler)\
**Post date:** [June 2, 2016, 9:33pm UTC](https://community.gemsofwar.com/t/stuck-on-loading-hero/7870/1 "2016-06-02T21:33:51Z")

</div>

The game randomly stops at that screen, the rotating symbol disappears and nothing happens.

---

<div class="post-metadata">

**Author:** ![Shiratori](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\
**Post date:** [June 2, 2016, 9:35pm UTC](https://community.gemsofwar.com/t/stuck-on-loading-hero/7870/2 "2016-06-02T21:35:50Z")

</div>

Same here.

---

<div class="post-metadata">

**Author:** ![yonizaf](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/yonizaf/32/1435_2.png) [@yonizaf](https://community.gemsofwar.com/u/yonizaf)\
**Post date:** [June 2, 2016, 10:10pm UTC](https://community.gemsofwar.com/t/stuck-on-loading-hero/7870/3 "2016-06-02T22:10:04Z")

</div>

Usually when it happens to me, it’s not really stuck, and will load after about a minute or so. Did any of you wait that long?

---

<div class="post-metadata">

**Author:** ![Shiratori](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\
**Post date:** [June 2, 2016, 10:13pm UTC](https://community.gemsofwar.com/t/stuck-on-loading-hero/7870/4 "2016-06-02T22:13:14Z")

</div>

I did, then just killed it. Figured I’d just try later.

---

<div class="post-metadata">

**Author:** ![Namour](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/namour/32/2957_2.png) [@Namour](https://community.gemsofwar.com/u/Namour)\
**Post date:** [June 2, 2016, 10:15pm UTC](https://community.gemsofwar.com/t/stuck-on-loading-hero/7870/5 "2016-06-02T22:15:02Z")

</div>

Yeah, since 2.0 went live the Data requirements are very high. Just now it consumed 5.1MB of data to load (on iPhone).

@Sirrian is this a known problem that you are working on fixing or is this data increase just the cost of the change to PvP (or something else) that is expected to continue?

---

<div class="post-metadata">

**Author:** ![Andrew](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/andrew/32/11684_2.png) [@Andrew](https://community.gemsofwar.com/u/Andrew)\
**Post date:** [June 2, 2016, 10:49pm UTC](https://community.gemsofwar.com/t/stuck-on-loading-hero/7870/6 "2016-06-02T22:49:57Z")

</div>

Occasionally our chat server plays up and seems to cause problems with the logging in. We are investigating with our server provider a fix for it.

When the chat server goes down it sometimes makes logging in a bit unresponsive. We think we have a fix out there already on for Steam for this and hope it’s fixed in the next mobile client update, which should hopefully be out soon.