# Stuck in initilal loading Screen

**URL:** <https://community.gemsofwar.com/t/stuck-in-initilal-loading-screen/51458>\
**Category:** Bug Reports\
**Created:** [January 25, 2019, 11:33pm UTC](https://community.gemsofwar.com/t/stuck-in-initilal-loading-screen/51458 "2019-01-25T23:33:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![NivMizzet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nivmizzet/32/35631_2.png) [@NivMizzet](https://community.gemsofwar.com/u/NivMizzet)\
**Post date:** [January 25, 2019, 11:33pm UTC](https://community.gemsofwar.com/t/stuck-in-initilal-loading-screen/51458/1 "2019-01-25T23:33:39Z")

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![%EC%9D%B4%EB%AF%B8%EC%A7%80%20080](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/c/3c95e716efb83d4246c13911dc914543e58e5553.png)

Platform : PC

wait all day and not load  
other computer and IOS work fine but not for this computer

I try :

Delete game and reinstall  
Delete game and remove steam download cache and reinstall

Try to delete file  
C:/Users/YourName/AppData/Roaming/com.infinite-interactive.GoW/LocalStore\HeroSteam.json  
but com.interactive.GoW folder is not exist

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [January 30, 2019, 3:12am UTC](https://community.gemsofwar.com/t/stuck-in-initilal-loading-screen/51458/2 "2019-01-30T03:12:53Z")

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Hey, I definitely don’t recommend deleting any game files from your PC as your save data is actually stored on our game servers, not on your PC.

Please try reinstalling the game to make sure all your files are ok and then try the troubleshooting steps here:

> **[Connection issues troubleshooting](https://gemsofwar.zendesk.com/hc/en-us/articles/333757035755-Connection-issues-troubleshooting-)**
>
> Try these steps if you encounter connection issues with the server or game.
> These can be used as prevention for slow internet or connection problems as well as to fix a problem.
> 1. Check the game s...

> **[Steam and PC performance issues](https://gemsofwar.zendesk.com/hc/en-us/articles/203517845-Steam-and-PC-performance-issues)**
>
> Follow the steps in this guide to help correct performance, crashing or hardware issues with Gems of War on the PC when playing the game through steam.
> Note: Please ensure Gems of War of war is clo...

Please let me know how you go.