# Still can't play the game since last update. Crashes everytime

**URL:** <https://community.gemsofwar.com/t/still-cant-play-the-game-since-last-update-crashes-everytime/67741>\
**Category:** Support\
**Created:** [December 20, 2020, 10:58am UTC](https://community.gemsofwar.com/t/still-cant-play-the-game-since-last-update-crashes-everytime/67741 "2020-12-20T10:58:12Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![maxna](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@maxna](https://community.gemsofwar.com/u/maxna)\
**Post date:** [December 20, 2020, 10:58am UTC](https://community.gemsofwar.com/t/still-cant-play-the-game-since-last-update-crashes-everytime/67741/1 "2020-12-20T10:58:12Z")

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**Xbox Series X and Xbox One**

**What you were expecting to happen, and what actually happened:**  
Game crashes every 3 minutes or so, can be in battle, menus, chat, map… already uninstalled more than once, deleted game save data, tried on my Xbox One and still nothing. Lost all sigils I invested gems, coudn’t do my GW battles, it’s really frustrating.

**How often does this happen? When did it begin happening?**  
Everytime, can’t play 5 minutes without crashing. Started happening since last update.

**Steps to make it happen again**  
Start the game with my account.