# Steam Purchase did not show up in game

**URL:** <https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581>\
**Category:** Support\
**Created:** [October 10, 2016, 5:26pm UTC](https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581 "2016-10-10T17:26:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Spiritfawn](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/spiritfawn/32/26438_2.png) [@Spiritfawn](https://community.gemsofwar.com/u/Spiritfawn)\
**Post date:** [October 10, 2016, 5:26pm UTC](https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581/1 "2016-10-10T17:26:03Z")

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I purchased the $4.99 guild hero seals pack on Oct. 6 but did not get credit for it in game. I did get a receipt for purchase from Steam that it was taken from my account.

Transaction ID: 595990131640\*\*\*\*\*\*  
Purchased: Oct 6, 2016 @ 3:06pm  
Guild Hero - $4.99

Total $4.99

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [October 10, 2016, 5:29pm UTC](https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581/2 "2016-10-10T17:29:00Z")

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I had the same thing happen to me a few weeks ago. Submit a ticket to support and they will set it right.

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**Author:** ![Spiritfawn](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/spiritfawn/32/26438_2.png) [@Spiritfawn](https://community.gemsofwar.com/u/Spiritfawn)\
**Post date:** [October 10, 2016, 5:29pm UTC](https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581/3 "2016-10-10T17:29:36Z")

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I did submit a ticket to support, didn’t get a reply? Maybe I used the wrong support?

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [October 10, 2016, 5:30pm UTC](https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581/4 "2016-10-10T17:30:08Z")

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Did you use the ‘Support’ tab at the top of this page?

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<div class="post-metadata">

**Author:** ![Spiritfawn](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/spiritfawn/32/26438_2.png) [@Spiritfawn](https://community.gemsofwar.com/u/Spiritfawn)\
**Post date:** [October 10, 2016, 5:32pm UTC](https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581/5 "2016-10-10T17:32:19Z")

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yes, I did. Should I do another one?

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [October 10, 2016, 5:32pm UTC](https://community.gemsofwar.com/t/steam-purchase-did-not-show-up-in-game/13581/6 "2016-10-10T17:32:28Z")

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I can only speak on my own experiences, but from past tickets that I’ve submitted it’s taken anywhere from 5 hrs., up to 3 days to get a reply. But each time the situation was rectified.