# Spin Me Right ‘Round **URL:** \ **Category:** Official News\ **Created:** [October 4, 2021, 3:45am UTC](https://community.gemsofwar.com/t/spin-me-right-round/72024 "2021-10-04T03:45:56Z")\ **Posts on this page:** 1\ **Showing post:** 128
**Author:** ![Lyrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyrian/32/61071_2.png) [@Lyrian](https://community.gemsofwar.com/u/Lyrian)\ **Post date:** [October 17, 2021, 11:59pm UTC](https://community.gemsofwar.com/t/spin-me-right-round/72024/128 "2021-10-17T23:59:32Z")
> [@Supersize Me](https://community.gemsofwar.com/t/supersize-me/72207/2): > > Everyone who spent resources and money rolling for AW last week will be compensated right? I couldn’t find it mentioned in this week’s news post. Hi Snooj, As the debate over this issue bled over into the PQ3 forums, Kafka posted on the topic there today. As I do not see a version of this response from her yet here, I’ll repost her statements here for this community. _Start_ _Just providing a little context on this issue for PQ3 forum users, as well as the response that’s been provided to our Gems of War players. Also… a quick note that we don’t really support these types of cross posts, and in future we may delete them. In this instance though, we feel that a response (and locking the thread) is more appropriate._ _The situation being discussed is that we released a new mythic troop into Gems of War. Mythic troops are exclusive to chests for a week (i.e. if you get a Mythic troop from a chest, and the new troop is available from that chest, you WILL always receive that troop. A small gray area existed with a chest type which is a weekly-kingdom chest. It only gives a subset of troops from a “weekly kingdom”. Most months, when we release a mythic troop, it cannot be in that chest, but in this case the Mythic Troop & the weekly kingdom chest lined up. This did not specifically get called out in a our standard news post - but in all fairness it did not NOT get called out either… in other words, we never gave confirmation that it WAS or WAS NOT in those chests._ _A final note on this… The way this works was actually implemented as player feedback about 3 years ago._ _Okay - that context out of the way. It appears that some players assumed it would work differently than it did, and spent keys trying to get a troop (Arachnaean Weaver) from the chest that was not available, and would like a refund._ _Our response has been this:_ - _If we had made a mistake and misled anybody we would certainly give a refund. We almost always do, and if it’s not possible to refund we will compensate in some other way_ - _In this case the game was functioning as intended - indeed as players had requested it function._ - _Our news item, although missing a piece of information, was not incorrect in the information it provided_ - _The in-game screens never gave any indication this troop, the Arachnaean Weaver, was available either_ - _With that in mind, we do not believe that a refund is appropriate in this case_ - _HOWEVER, we have notified all players that we will be putting Arachnaean Weaver into the Soulforge (our crafting system) at a highly discounted resource-cost for a couple of weeks, for anybody who wants to craft it._ _End_ --- _[View the full topic](https://community.gemsofwar.com/t/spin-me-right-round/72024)._