# Something wrong with guild management **URL:** \ **Category:** Support\ **Created:** [July 3, 2016, 12:03pm UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116 "2016-07-03T12:03:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Smiling\_Spectre1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smiling_spectre1/32/7204_2.png) [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\ **Post date:** [July 3, 2016, 12:03pm UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116/1 "2016-07-03T12:03:05Z")
My guild (Spectral Forces) have 30/30 members, according to the main screen. But actually, there are only 28 members! It’s clearly seen at the Manage - Ranks page: there are 1 Guild Master, 7/7 Sentinels, 13/13 Commanders, 6/19 Legionnaries and 1 Recruit! It’s matched to the what I can see in the Roster screen. Obviously, there are two “invisible” members somewhere. Can it be fixed? (BTW, what use of having 19 Legionnaries limit, if _total_ guild limit is 30 members, so it will never be achieved? 🙂 ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [July 3, 2016, 12:05pm UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116/2 "2016-07-03T12:05:00Z")
> [@Smiling\_Spectre1](#): > > BTW, what use of having 19 Legionnaries limit, if total guild limit is 30 members, so it will never be achieved? Probably for cases where Guild Masters don’t want too many people in higher levels of power within the guild. As I understand it the GM can’t change the permissions of each rank? So it would allow them to keep most of the guild in the lower ranks if they so wish. ---
**Author:** ![Smiling\_Spectre1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smiling_spectre1/32/7204_2.png) [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\ **Post date:** [July 3, 2016, 12:36pm UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116/3 "2016-07-03T12:36:41Z")
> [@Ozball](#): > > Probably for cases where Guild Masters don’t want too many people in higher levels of power within the guild. As I understand it the GM can’t change the permissions of each rank? So it would allow them to keep most of the guild in the lower ranks if they so wish. Well, for removing too many high rank people it’s enough to remove limit for lower ones. Just as for recruits. Why to have limit, and make it quite unobtainable except border cases, that’s the question. 🙂 ---
**Author:** ![Mufasha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mufasha/32/1327_2.png) [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\ **Post date:** [July 3, 2016, 1:02pm UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116/4 "2016-07-03T13:02:43Z")
Put in a help desk request. They will get your roster number corrected very quickly. ---
**Author:** ![Smiling\_Spectre1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smiling_spectre1/32/7204_2.png) [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\ **Post date:** [July 3, 2016, 1:14pm UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116/5 "2016-07-03T13:14:23Z")
> [@Mufasha](#): > > Put in a help desk request. They will get your roster number corrected very quickly. Umm… Thank you for suggestion, but how can I do it? ---
**Author:** ![Zelfore](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zelfore/32/22295_2.png) [@Zelfore](https://community.gemsofwar.com/u/Zelfore)\ **Post date:** [July 3, 2016, 1:18pm UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116/6 "2016-07-03T13:18:48Z")
[Support](https://gemsofwar.zendesk.com/hc/en-us) button, top of the page (on PC at least) ---
**Author:** ![Smiling\_Spectre1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smiling_spectre1/32/7204_2.png) [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\ **Post date:** [July 3, 2016, 4:56pm UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116/7 "2016-07-03T16:56:53Z")
Actually, I was here, but found nothing about “help desk”, so asked here. But now, after extensive search, I found [New request](https://gemsofwar.zendesk.com/hc/en-us/requests/new) link somewhere. 🙂 Thank you again for your help! ---
**Author:** ![Syndarin](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@Syndarin](https://community.gemsofwar.com/u/Syndarin)\ **Post date:** [September 1, 2016, 5:15am UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116/8 "2016-09-01T05:15:23Z")
> [@Smiling\_Spectre1](#): > > My guild (Spectral Forces) have 30/30 members, according to the main screen. > > But actually, there are only 28 members! It’s clearly seen at the Manage - Ranks page: there are 1 Guild Master, 7/7 Sentinels, 13/13 Commanders, 6/19 Legionnaries and 1 Recruit! It’s matched to the what I can see in the Roster screen. > > Obviously, there are two “invisible” members somewhere. Can it be fixed? @Smiling_Spectre1 I have this exact same issue! but this time it’s on console (XB1). Whenever my guild PhantomKiddz is displaying 30/30, there’s only 28 members actually present. This error seems to have occurred when Guild leadership was passed to me. The member roster glitched and went from listing 29/30 to 31/30. Suddenly two “invisible members” are taking up space whenever the guild reaches 28 members. Did support ever resolve that issue for you. What did they do? Anyone else having this problem? ---
**Author:** ![Smiling\_Spectre1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smiling_spectre1/32/7204_2.png) [@Smiling\_Spectre1](https://community.gemsofwar.com/u/Smiling_Spectre1)\ **Post date:** [September 17, 2016, 6:46pm UTC](https://community.gemsofwar.com/t/something-wrong-with-guild-management/9116/9 "2016-09-17T18:46:28Z")
Sorry, Syndarin, I missed your message. Yes, support fixed this issue in several days after my message. 🙂 I didn’t remember what they did exactly (either removed “invisible” members, or made them visible), but issue vas resolved anyway and didn’t return yet.