# \[SOLVED\] Can you please investigate this **URL:** \ **Category:** Support\ **Created:** [June 5, 2016, 1:03pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976 "2016-06-05T13:03:23Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Koolbiird](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koolbiird/32/5099_2.png) [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\ **Post date:** [June 5, 2016, 1:03pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/1 "2016-06-05T13:03:23Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/9/9beaa9e6d274afce15324991a20287b2f8e28428.png) Twice so far. EDIT: three times ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/3/3875b324916f5c2ae40c65517b425fbbcf797fb9.png) From my understanding, it is nothing on my end. I have restarted three times now; and every time I complete a PVP match, I get an error message, ---
**Author:** ![yonizaf](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/yonizaf/32/1435_2.png) [@yonizaf](https://community.gemsofwar.com/u/yonizaf)\ **Post date:** [June 5, 2016, 1:20pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/2 "2016-06-05T13:20:45Z")
You don’t happen to have the game open in any other device, right? ---
**Author:** ![Koolbiird](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koolbiird/32/5099_2.png) [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\ **Post date:** [June 5, 2016, 1:21pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/3 "2016-06-05T13:21:42Z")
Nah. I only play on Steam. ---
**Author:** ![Namour](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/namour/32/2957_2.png) [@Namour](https://community.gemsofwar.com/u/Namour)\ **Post date:** [June 5, 2016, 1:42pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/4 "2016-06-05T13:42:50Z")
I just had the same thing happen today. I’m used to seeing it pre 2.0 (if I was playing on both my iPhone’s at the same time). But I haven’t been doing that since 2.0. I also had an error message saying PvP was not available as it was the end of the event and was the changeover time. ---
**Author:** ![Koolbiird](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koolbiird/32/5099_2.png) [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\ **Post date:** [June 5, 2016, 1:49pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/5 "2016-06-05T13:49:54Z")
> [@Namour](#): > > I also had an error message saying PvP was not available as it was the end of the event and was the changeover time. I got that one a few times yesterday. I may have to re-install the game. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [June 5, 2016, 2:01pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/6 "2016-06-05T14:01:53Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/7/728c9e84f330dd108671fda238fddb7923ff6cc7.png) pff… ---
**Author:** ![Koolbiird](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koolbiird/32/5099_2.png) [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\ **Post date:** [June 5, 2016, 2:03pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/7 "2016-06-05T14:03:22Z")
Exactly my issue. Did you get the points? ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [June 5, 2016, 2:03pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/8 "2016-06-05T14:03:49Z")
There has been a bunch of comments in chat about this happening as well btw. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [June 5, 2016, 2:03pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/9 "2016-06-05T14:03:54Z")
It was a quest from the Glacial Peaks, luckly… ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [June 5, 2016, 2:04pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/10 "2016-06-05T14:04:49Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/9/97e9107f20a25f9c18ba82795ac5c73b650a5fb5.jpg) ---
**Author:** ![Koolbiird](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koolbiird/32/5099_2.png) [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\ **Post date:** [June 5, 2016, 2:07pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/11 "2016-06-05T14:07:21Z")
@Ozball Thank you so much. You’re a god among men! ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [June 5, 2016, 2:07pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/12 "2016-06-05T14:07:42Z")
I didn’t do anything other than see the chat and post the screenshot 😛 ---
**Author:** ![Koolbiird](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koolbiird/32/5099_2.png) [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\ **Post date:** [June 5, 2016, 2:10pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/13 "2016-06-05T14:10:21Z")
Yea, but you have been on top of all the errors. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [June 5, 2016, 2:11pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/14 "2016-06-05T14:11:52Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/3/3e63d5464b93bc56c0f5acec0d284c34806ab0f9.png) 2nd time in a row from quest. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [June 5, 2016, 2:12pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/15 "2016-06-05T14:12:53Z")
Having two screens allows me to multi task. I usually have GoW on one screen and the forums on the other 😛 Which is why I really hope the devs find a way to make it so the game doesn’t stop updating when you alt tab out. ---
**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\ **Post date:** [June 5, 2016, 2:16pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/16 "2016-06-05T14:16:53Z")
Our servers are currently acting up - sorry about that! We’ve notified the server provider, and they’re currently looking into it, but no ETA on a fix yet. On a related note, we’re still working on the second part of the server migration, and hopefully it’s 6 weeks away, so we should see less problems like this one after that! ---
**Author:** ![Koolbiird](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koolbiird/32/5099_2.png) [@Koolbiird](https://community.gemsofwar.com/u/Koolbiird)\ **Post date:** [June 5, 2016, 2:18pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/17 "2016-06-05T14:18:52Z")
Ok, thanks. 😞 ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [June 5, 2016, 2:19pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/18 "2016-06-05T14:19:16Z")
I was not able to continue the quests as it tells me that “Sorry it seems this battle may already have finished…”. When I am going back to the world map again and go back to the quests the same quest comes up, and I get the same window after the battle again. I am okay about it, I can continue the quests another time. 🙂 ---
**Author:** ![captain\_video](https://avatars.discourse-cdn.com/v4/letter/c/db5fbb/32.png) [@captain\_video](https://community.gemsofwar.com/u/captain_video)\ **Post date:** [June 5, 2016, 2:33pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/19 "2016-06-05T14:33:13Z")
I didn’t get a screen capture of this, but I also got a strange error “the Mongo database is unavailable”. I am guessing this is related. I had a PvP victory not counted, and my PvP opponent choices remained unchanged, as if my last match never happened. ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [June 5, 2016, 2:37pm UTC](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976/20 "2016-06-05T14:37:46Z")
Getting these error messages on average one out of every three games, no use at all to continue playing until these issues get resolved. [Next page](https://community.gemsofwar.com/t/solved-can-you-please-investigate-this/7976.md?page=2)