# Since recent update
**URL:** https://community.gemsofwar.com/t/since-recent-update/20788
**Category:** Support
**Created:** [March 4, 2017, 2:49am UTC](https://community.gemsofwar.com/t/since-recent-update/20788 "2017-03-04T02:49:48Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@RubyRedGem](https://community.gemsofwar.com/u/RubyRedGem)
#### Post date: [March 4, 2017, 2:49am UTC](https://community.gemsofwar.com/t/since-recent-update/20788/1 "2017-03-04T02:49:48Z")
im unable to play due to a error message stating something about a recent purchase (i didnt buy anything recently ) but anyway it just repeatedly pops up making the game unplayable im on xbox one how can i stop this ?
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### Author:  [@Ozball](https://community.gemsofwar.com/u/Ozball)
#### Post date: [March 4, 2017, 3:37am UTC](https://community.gemsofwar.com/t/since-recent-update/20788/2 "2017-03-04T03:37:40Z")
Is it similar to this error:
> [@Console 2.2 Known Issues](http://community.gemsofwar.com/t/console-2-2-known-issues/20662/10):
>
> @Sirrian @Alpheon Unfortunately the update appears to have broken my game. The moment I log in, I just get inundated with repeated error messages regarding a purchase (I have not made any purchases recently). Screenshot of error message: [http://images-eds.xboxlive.com/image?url=MSVnmBUo\_fHjbLYMjAEUQ\_nNga\_II93U8OOV\_tX\_Djx2IfBickV2oxuIt2yYkwBLhRDxYD\_UI9ONmC8ELnRmJ.1BoYxxNZg.gJKUFO0H2UUBrLe5Cyu\_iVtBIaGSXWWVfjHRviqAnuyNbZiBfXQJVDmg26yKTEgo\_87Xx2\_UwbcsdlELEz9Vdub2pCzvUKZWq1gl1IBlyEYxgM.wLV3ySfozlf…](http://images-eds.xboxlive.com/image?url=MSVnmBUo_fHjbLYMjAEUQ_nNga_II93U8OOV_tX_Djx2IfBickV2oxuIt2yYkwBLhRDxYD_UI9ONmC8ELnRmJ.1BoYxxNZg.gJKUFO0H2UUBrLe5Cyu_iVtBIaGSXWWVfjHRviqAnuyNbZiBfXQJVDmg26yKTEgo_87Xx2_UwbcsdlELEz9Vdub2pCzvUKZWq1gl1IBlyEYxgM.wLV3ySfozlfW3PGsvLFdIOesk9JxLpDUVXh4EKA6dBtks395kkg7LGR1v3vOcYy3SUIZYmPfsbwXaFmwlncjaQwDr5Bw-&format=png&h=640&w=1138)
Also make sure you’ve submitted a ticket to support. You can report issues here: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) Console is also supported by 505Games, and you can submit a ticket to them here: [Submit a ticket : 505 Games](http://support.505games.com/support/tickets/new)
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### Author:  [@VegaDark541](https://community.gemsofwar.com/u/VegaDark541)
#### Post date: [March 4, 2017, 3:42am UTC](https://community.gemsofwar.com/t/since-recent-update/20788/3 "2017-03-04T03:42:00Z")
Yep, support is currently helping me with the same exact issue. They may have to contact Microsoft. Unfortunately I haven’t been able to play the game since the update due to this error - hoping it will be addressed any day now.
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### Author:  [@RubyRedGem](https://community.gemsofwar.com/u/RubyRedGem)
#### Post date: [March 4, 2017, 4:42am UTC](https://community.gemsofwar.com/t/since-recent-update/20788/4 "2017-03-04T04:42:06Z")
thanks for the quick reply and sorry for starting a new thread, wasn’t aware it had effected others and been brought up elsewhere
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### Author:  [@Ozball](https://community.gemsofwar.com/u/Ozball)
#### Post date: [March 4, 2017, 5:09am UTC](https://community.gemsofwar.com/t/since-recent-update/20788/5 "2017-03-04T05:09:42Z")
All good, it WAS buried within the known issues thread, so not the easiest to find. 😉
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### Author:  [@Alpheon](https://community.gemsofwar.com/u/Alpheon)
#### Post date: [March 5, 2017, 10:24pm UTC](https://community.gemsofwar.com/t/since-recent-update/20788/6 "2017-03-05T22:24:08Z")
Hey @RubyRedGem, would you be able to post up a screenshot of the error you’re seeing?
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### Author:  [@RubyRedGem](https://community.gemsofwar.com/u/RubyRedGem)
#### Post date: [March 7, 2017, 2:19pm UTC](https://community.gemsofwar.com/t/since-recent-update/20788/7 "2017-03-07T14:19:48Z")
as requested and a clip of how it renders the game unplayable
[clip](https://1drv.ms/v/s!Ah6xRmGiWGZdjFexOA9CKpZFHd3L)
[Screen Shot](https://1drv.ms/i/s!Ah6xRmGiWGZdjFbyEizyd4SyfEiW)
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### Author:  [@Alpheon](https://community.gemsofwar.com/u/Alpheon)
#### Post date: [March 7, 2017, 10:21pm UTC](https://community.gemsofwar.com/t/since-recent-update/20788/8 "2017-03-07T22:21:13Z")
Awesome, thanks for supplying that. I’ve made the fix on our servers, so please let me know if you are able to game the game correctly once again.
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### Author:  [@RubyRedGem](https://community.gemsofwar.com/u/RubyRedGem)
#### Post date: [March 8, 2017, 12:42am UTC](https://community.gemsofwar.com/t/since-recent-update/20788/9 "2017-03-08T00:42:59Z")
@Alpheon you are the dogs knackers my game is all good now thank you 😘
When i take over the world and wipe out the human race single handed one by one you may relax ill kill you last =)