# Shadow Dragon Starter Pack Problem

**URL:** <https://community.gemsofwar.com/t/shadow-dragon-starter-pack-problem/65975>\
**Category:** Gameplay Chat (PlayStation 4/Xbox One)\
**Created:** [September 15, 2020, 8:21pm UTC](https://community.gemsofwar.com/t/shadow-dragon-starter-pack-problem/65975 "2020-09-15T20:21:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Nrthrnlad](https://avatars.discourse-cdn.com/v4/letter/n/9fc29f/32.png) [@Nrthrnlad](https://community.gemsofwar.com/u/Nrthrnlad)\
**Post date:** [September 15, 2020, 8:21pm UTC](https://community.gemsofwar.com/t/shadow-dragon-starter-pack-problem/65975/1 "2020-09-15T20:21:12Z")

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Xbox GPU added a Shadow Dragon Starter Pack perk last month, which I activated. This promptly evaporated without updating my game. I opened a ticket with Zendesk/Gems Support where they acknowledged a known issue, but now 19 days later there have been zero updates. Is there a way to get this updated & resolved?

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**Author:** ![SarcasticGimp](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sarcasticgimp/32/69528_2.png) [@SarcasticGimp](https://community.gemsofwar.com/u/SarcasticGimp)\
**Post date:** [September 16, 2020, 2:57am UTC](https://community.gemsofwar.com/t/shadow-dragon-starter-pack-problem/65975/2 "2020-09-16T02:57:42Z")

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Kafka had a response on a different post, a couple days ago. Hope it helps…

> [@Game Pass Ultimate Perk Error](https://community.gemsofwar.com/t/game-pass-ultimate-perk-error/65709/22):
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> We’re still waiting to hear back from Microsoft but have requested a solution which we hope would automatically add the pack to your account the next time you login if you already redeemed the code. I’ll let you all know once we hear back from Microsoft, but if they implement that fix you’ll probably notice it in your account before I can reply here slight_smile

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**Author:** ![Nrthrnlad](https://avatars.discourse-cdn.com/v4/letter/n/9fc29f/32.png) [@Nrthrnlad](https://community.gemsofwar.com/u/Nrthrnlad)\
**Post date:** [September 16, 2020, 2:10pm UTC](https://community.gemsofwar.com/t/shadow-dragon-starter-pack-problem/65975/3 "2020-09-16T14:10:21Z")

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Thank you, I have seen that message - but now even that message is aging by a couple weeks. Not sure what the right timeline to expect might be.