# Server Roll Back & Weekend Issues (March 21st) **URL:** \ **Category:** Bug Reports\ **Created:** [March 22, 2026, 9:22pm UTC](https://community.gemsofwar.com/t/server-roll-back-weekend-issues-march-21st/89440 "2026-03-22T21:22:32Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [March 22, 2026, 9:22pm UTC](https://community.gemsofwar.com/t/server-roll-back-weekend-issues-march-21st/89440/1 "2026-03-22T21:22:32Z")
Making another new thread, cos there are now **numerous** from over the weekend about the incident that happened on the weekend. [[Link to Server Rollback thread]](https://community.gemsofwar.com/t/library-compensation-server-rollback) From what I am gathering, as I am also still trying to get information myself as to the specifics, there was a deployment out to Production (live servers) on Friday. As most people may be aware, we try to avoid any released on Fridays, because, well, we aren’t in on weekends. This deployment was unintentional, and contained untested, broken code. Which cause players to receive a mix of rewards from the Library Pass - which we had intended release today, after we **had** finished testing, as I had already mentioned > [@9.1 Known Issues](https://community.gemsofwar.com/t/9-1-known-issues/89350/46): > > Just an update here on the missing Library and Library Pass rewards, we will be holding off till Monday - as there is some final tests we want to do and don’t want to risk any issues going out right before the weekend. > > So sorry for the delay. Now, due to the above, the way to resolve it was to roll back the servers to a point before this deployment was released. Which in turn, obviously has caused a lot of other issues, such as progress loss and resources etc. That all being said, the team will be working on this as a priority, to make sure everyones data is correct. Once the situation is resolved, only then will I be able to get them onto compensation. I am also waiting to find out for players who made **real money purchases** , if you need to submit a ticket or if we will be able to grab account data from outside to resubmit purchases. _For my sake, if anything, I am hoping it will be something the team can automate.. or I will have a lot of tickets to dig through_ **Please do not submit any tickets just reporting general resource loss** , so we can grab any real money purchases much faster and easier, if that does become what we need to do. I am extremely sorry that a simple mistake became something so huge, especially on a weekend and please be patient as 1, I catch up on the situation and get information where I can - which I **will share when I can** , and 2, with the team, as we fix this mess. I understand the frustrations already shared, I have my own big feelings about this situation, but I will be deleting comments and suspending people who break our community guidelines - further negativity in **that** way does not help get anything fixed faster, or make my day any easier. _Not saying at all you can’t be angry or disappointed, please be mindful of how you are sharing those feelings._ There will likely be delays in support ticket responses for general issues, as well as some possibly delays in replies in the forum as a whole from me. ![image (1)](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/4/54d1fde394bb0d49f75473dc8403dce441606aa0.jpeg) Again… the team will be working on this as a priority, to make sure everyones data is correct. Only once the situation is resolved, will we be able to start on compensation ## UPDATE: 2:03 PM AEDT 26/03 Failed purchases are now being restored on player accounts. Players who purchased the Campaign Pass on the weekend, will not see the bonus 200 Stars added to their account, as they are not a resource. The team will be working on getting them added to your account. There is no need to submit a ticket. ### UPDATE: 12:58 PM AEDT 26/03 Failed purchases are looking to be restored within the two hours or so. Players who purchased the Campaign Pass on the weekend, will not see the bonus 200 Stars added to their account, as they are not a resource. The team will be working on getting them added to your account. There is no need to submit a ticket. ### UPDATE: 11:36 AEDT, 26/03 Real money purchases made that were affected by the server roll back, are still expected be restored today. Currently we are awaiting a more specific ETA. There is no need to submit any tickets to our Support team about this weekends issues. As mentioned yesterday, once they are restored, they will go to your Rewards tab of your Inbox. Please ensure you have space in your mailbox as it has a capacity of 100 items. There is a chance as well that global compensation for the weekends incident will go out tomorrow - this is currently unconfirmed as the compensation itself is still being worked on. We are also still working on a fix for the Library Pass Purchase missing rewards, and expect that to go out with the missing level 50+ Library Rewards - at this stage we expect this to go out after the weekend. **[UPDATE]** 10:04 AM AEDT, 23/03 - There is no need to submit **any tickets** about this issue. We will be able to grab players accounts from the database, to restore **any lost real money purchases** without a ticket being submitted. --- _[View the full topic](https://community.gemsofwar.com/t/server-roll-back-weekend-issues-march-21st/89440)._