# Server Issues Updates: Please see Sirrian's official post for the latest updates **URL:** \ **Category:** Uncategorized\ **Created:** [January 15, 2017, 5:44pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367 "2017-01-15T17:44:34Z")\ **Posts on this page:** 20\ **Page:** 8
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [January 16, 2017, 6:53pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/144 "2017-01-16T18:53:46Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/a/aa84dc6746a8f73c448e0d3ed47d243443569de2.jpg) ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/c/3c011b615f95f5fce28ae308053d32aae025fa6e.jpg) Me waiting for the game to work again… ---
**Author:** ![Taransworld](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taransworld/32/17324_2.png) [@Taransworld](https://community.gemsofwar.com/u/Taransworld)\ **Post date:** [January 16, 2017, 6:57pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/145 "2017-01-16T18:57:30Z")
Same problems as every day (for weeks/months). Server time out, not in guild, can’t contact data base, PVP restarting and as always no information online about today. I’m sure someone will say they saw it in global chat at 2am. AGAIN, I don’t have as much of an issue with the problems but the lack of communication is driving me batty. Maybe below the “Path to Glory” button they can put a important information button??? ---
**Author:** ![outkasted69](https://avatars.discourse-cdn.com/v4/letter/o/439d5e/32.png) [@outkasted69](https://community.gemsofwar.com/u/outkasted69)\ **Post date:** [January 16, 2017, 6:59pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/146 "2017-01-16T18:59:22Z")
where do i do that? Im playing on xbox…ty ---
**Author:** ![collectorofgems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/collectorofgems/32/38138_2.png) [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\ **Post date:** [January 16, 2017, 7:01pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/147 "2017-01-16T19:01:17Z")
I’m not sure how it works on Xbox @outkasted69. If you send a pm to @Sirrian or @Nimhain they would be able to point you in the right direction. I’m on pc. ---
**Author:** ![Taransworld](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taransworld/32/17324_2.png) [@Taransworld](https://community.gemsofwar.com/u/Taransworld)\ **Post date:** [January 16, 2017, 7:02pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/148 "2017-01-16T19:02:27Z")
Good point @outkasted69, I’m going to go play Gears of War 4 on the Xbox or something. I really need to find something else to do with my day off this is just irritating me to death. ---
**Author:** ![ZooKeeper](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zookeeper/32/30875_2.png) [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\ **Post date:** [January 16, 2017, 7:10pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/149 "2017-01-16T19:10:32Z")
Link to submit ticket: [https://gemsofwar.zendesk.com/hc/en-us3](https://gemsofwar.zendesk.com/hc/en-us3) I think it’s for all platforms. There will be a box to fill which platform are you playing on. ---
**Author:** ![Jainus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jainus/32/34949_2.png) [@Jainus](https://community.gemsofwar.com/u/Jainus)\ **Post date:** [January 16, 2017, 9:16pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/150 "2017-01-16T21:16:08Z")
Two hours later, still really buggy… guild screen is always fine for me, but getting ‘This battle already finished’ or ‘pvp event has ended’ error messages almost every second game… @ogunther I take it all back… ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [January 16, 2017, 9:19pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/151 "2017-01-16T21:19:13Z")
> [@Did not recieved my vip chests xbox one](http://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258/2): > > You can report issues here: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) Console is also supported by 505Games, and you can submit a ticket to them here: [http://support.505games.com/support/tickets/new](http://support.505games.com/support/tickets/new) @ZooKeeper Infinity Plus 2 does help with console issues, though console is also supported by 505games. ---
**Author:** ![Darkness](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkness/32/2712_2.png) [@Darkness](https://community.gemsofwar.com/u/Darkness)\ **Post date:** [January 16, 2017, 9:30pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/152 "2017-01-16T21:30:43Z")
Consider yourself lucky then. I can’t even get beyond this screen… ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/f/2fec657c7e947259cbeef0ec7ae4103c109cde5b.jpg) ---
**Author:** ![Chemerfian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/chemerfian/32/17619_2.png) [@Chemerfian](https://community.gemsofwar.com/u/Chemerfian)\ **Post date:** [January 16, 2017, 9:32pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/153 "2017-01-16T21:32:30Z")
What compounds the irritation for me is that for so many of the error messages, you only have one button to click (or sometimes none) and clicking that option just makes it retry whatever failed the first time and it just fails again and again so you’re stuck in an endless loop without being able to cancel it. For instance if I’m trying to spend some keys and it doesn’t work, I’d like to just have a cancel option so I can just do it later and move on to something else that might work. But that option is rarely ever there so the only way to get out of the endless loop is to close the game completely and restart. Why is there no cancel option? It is VERY annoying. ---
**Author:** ![Andrew](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/andrew/32/11684_2.png) [@Andrew](https://community.gemsofwar.com/u/Andrew)\ **Post date:** [January 16, 2017, 9:33pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/154 "2017-01-16T21:33:20Z")
The servers recovered for a little, and now seem to be having issues again. We’re seeing a similar pattern compared to earlier today, but have yet to find the exact issue. ---
**Author:** ![ogunther](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ogunther/32/1464_2.png) [@ogunther](https://community.gemsofwar.com/u/ogunther)\ **Post date:** [January 16, 2017, 9:34pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/155 "2017-01-16T21:34:34Z")
Thanks for the update, @Andrew. I’ve updated the title accordingly. ---
**Author:** ![Andrew](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/andrew/32/11684_2.png) [@Andrew](https://community.gemsofwar.com/u/Andrew)\ **Post date:** [January 16, 2017, 10:26pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/156 "2017-01-16T22:26:19Z")
A couple of updates… - We are working on beefing up our databases to handle higher performance. This should be done within the hour. - We believe that these issues are being caused by our existing server provider, and once we’re fully off that things should run better. We may look to speed up our server migrations, but will still be careful how we go about it. So there should be an improvement in the next hour. And over the next few days we hope to eliminate the problems entirely. ---
**Author:** ![Taransworld](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taransworld/32/17324_2.png) [@Taransworld](https://community.gemsofwar.com/u/Taransworld)\ **Post date:** [January 16, 2017, 10:38pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/157 "2017-01-16T22:38:22Z")
Thank you for the update. ---
**Author:** ![richardb60](https://avatars.discourse-cdn.com/v4/letter/r/7993a0/32.png) [@richardb60](https://community.gemsofwar.com/u/richardb60)\ **Post date:** [January 16, 2017, 10:54pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/158 "2017-01-16T22:54:57Z")
you know whats frustrating! unlocking a forest guardian by spending 1000 glory for 50 keys. go to put him in a team, and the game saying i haven’t unlocked it yet. been 15 mins, still aint got it yet. ---
**Author:** ![Taransworld](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taransworld/32/17324_2.png) [@Taransworld](https://community.gemsofwar.com/u/Taransworld)\ **Post date:** [January 16, 2017, 11:00pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/159 "2017-01-16T23:00:26Z")
@richardb60, I had a similar problem this morning and restarting the game fixed it. (worth a try). 🙂 ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [January 16, 2017, 11:00pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/160 "2017-01-16T23:00:44Z")
Send a ticket to support if @Taransworld suggestion doesn’t work. ---
**Author:** ![richardb60](https://avatars.discourse-cdn.com/v4/letter/r/7993a0/32.png) [@richardb60](https://community.gemsofwar.com/u/richardb60)\ **Post date:** [January 16, 2017, 11:12pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/161 "2017-01-16T23:12:47Z")
Yeah, ive restarted a few times. Hopefully it’ll sort itself out soon. ---
**Author:** ![LYNDALE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyndale/32/13864_2.png) [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\ **Post date:** [January 16, 2017, 11:26pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/162 "2017-01-16T23:26:47Z")
Not able to log in yet. Just an hourly update ---
**Author:** ![Mufasha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mufasha/32/1327_2.png) [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\ **Post date:** [January 16, 2017, 11:36pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/163 "2017-01-16T23:36:56Z")
@Andrew unless there is some issue with day light savings time the issues have not been fixed by the time posted [Previous page](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367.md?page=7) [Next page](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367.md?page=9)