# Server Issues Updates: Please see Sirrian's official post for the latest updates **URL:** \ **Category:** Uncategorized\ **Created:** [January 15, 2017, 5:44pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367 "2017-01-15T17:44:34Z")\ **Posts on this page:** 20\ **Page:** 10
**Author:** ![ogunther](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ogunther/32/1464_2.png) [@ogunther](https://community.gemsofwar.com/u/ogunther)\ **Post date:** [January 17, 2017, 3:55am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/184 "2017-01-17T03:55:05Z")
Thanks, @Sirrian! For everyone else, please see Sirrian’s post (below) for the latest info: > [@Server Migration Progress](http://community.gemsofwar.com/t/server-migration-progress/18454): > > I’ve created and stickied this thread so we have somewhere to keep you all updated about the progress of Server Migration. I’m also closing the thread, so it’s restricted to the dev team… mainly this is here to keep everyone updated. I’ll keep a rolling list of events going through here with the latest on the top. All dates/times in GMT. Wednesday Jan 18 -3:30pm GMT - Everybody on PC/iOS/Android should now be on the new servers. We’re goign to stick around as we approach peak period in abou… ---
**Author:** ![Azalin](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@Azalin](https://community.gemsofwar.com/u/Azalin)\ **Post date:** [January 17, 2017, 6:57am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/185 "2017-01-17T06:57:37Z")
I’m playing on PC and have never before had a server error. Tonight I’ve gotten 4 or 5 ‘your game has already been completed’ bullshit. If the server migration is limited to iOS/Android why would Steam be having problems? ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [January 17, 2017, 7:00am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/186 "2017-01-17T07:00:18Z")
PC and mobile are one and the same in terms of servers I believe, though they are probably transferring accounts that are mostly played on mobile first. Also: > [@Server Migrations on the Way](https://community.gemsofwar.com/t/server-migrations-on-the-way/18399/1): > > and some fairly major issues (a new database query which we think may have been messing with the server stability for the last few days at peak time - 2am GMT… which has affected everyone on at those times on ALL platforms) ---
**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\ **Post date:** [January 17, 2017, 7:07am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/187 "2017-01-17T07:07:05Z")
Steam hasn’t migrated yet… in fact if you’re playing on Steam AND mobile, then one device is playing on the new servers and one device is playing on the old servers! The backend database is separate though (shared between the servers) so you can actually do this and not lose any data. Regarding getting errors on PC (or consoles), when the migrations are on iOS/Android… this has happened because the new iOS/Android servers are being a bit greedy and eating up certain types of database resources that hadn’t been an issue before. The problems have been compounded by our old servers… they’re failing pretty fast (even though we supposedly have a couple of weeks left before shutdown) according to our database provider, and are creating some issues of their own… so we’re moving people out as fast as is practicable. ---
**Author:** ![HKdirewolf](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hkdirewolf/32/21614_2.png) [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Post date:** [January 17, 2017, 7:12am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/188 "2017-01-17T07:12:50Z")
Say goodbye as we dance with the devil tonight… RIP old servers. I wish we were quite fond of you. ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/7/f797351104a91a70cae35dad69aa44a53b8192bf.gif) ---
**Author:** ![saski](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saski/32/11364_2.png) [@saski](https://community.gemsofwar.com/u/saski)\ **Post date:** [January 17, 2017, 7:53am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/189 "2017-01-17T07:53:22Z")
> [@Mekkalyn](#): > > I’m sorry that people expect 24/7 support. Yeah. So sorry. Sorry also that the Earth is round and some of the customers live in “funny timezones”. Sorry that some of those customers are upset, because they can’t play this game for three weeks now. Sorry also for those who are upset because they can’t compete with players that live in less funny timezones. And the console migration hasn’t even started yet. So sorry in advance for all those upset people, who won’t be able to use what they payed for. Dear devs. Just try to look at this from my perspective. In my prime time game is unplayable. I come back from work and the errors start and there is barely anyone working on them, because it is “funny time” in Australia, as @Sirrian put it yesterday somewhere. I’m really losing interest in this game. 3 weeks of this mess is too long. And there’s more trouble ahead. I was going to get the Crescendo yesterday, but at the time I tried, I couldn’t. Now I just don’t care really, after a nice evening of battling in Xcom2. I know what I will be playing this evening too. I’m just thinking of putting GoW off for a month or two. Or maybe I will find my old X360 in the basement and play some Puzzle Quest in the meantime 🙂 Please don’t take this personal or as aggresive, I just want to let you know how I, as your customer, am feeling about all this. ---
**Author:** ![Mekkalyn](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mekkalyn/32/21868_2.png) [@Mekkalyn](https://community.gemsofwar.com/u/Mekkalyn)\ **Post date:** [January 17, 2017, 12:33pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/190 "2017-01-17T12:33:52Z")
Actually I have played this game at all hours because I’ve gone from first shift to third shift then to second for work. Which all affected my gems of war time. So I do know exactly how it is. I still don’t expect 24/7 support. Also I am in America and not in Australia. So our time zones are significantly off. Everyone is entitled to their own opinion. So it’s okay that we expect different things. ---
**Author:** ![saski](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saski/32/11364_2.png) [@saski](https://community.gemsofwar.com/u/saski)\ **Post date:** [January 17, 2017, 1:05pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/191 "2017-01-17T13:05:07Z")
To clear up - I was talking to the devs, not you, @Mekkalyn. I have nothing against you. I quoted you because I find it funny that someone apologizes for someone’s expectations or opinion (which he is entitled to) 😉 ---
**Author:** ![MakoSipper](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/makosipper/32/1933_2.png) [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Post date:** [January 17, 2017, 2:25pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/192 "2017-01-17T14:25:48Z")
I have to say, I’m playing this morning and the game seems faster than ever before. I hope it’s related to the migration. But the change is very noticeable for me. ---
**Author:** ![HKdirewolf](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hkdirewolf/32/21614_2.png) [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Post date:** [January 17, 2017, 3:00pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/193 "2017-01-17T15:00:24Z")
You might have spoke too soon Mako. It was working perfect for me, but I just got the mongo database error. 😨 Edit: Still currently working fine though. Just that 1 error message. (so far) ---
**Author:** ![saski](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saski/32/11364_2.png) [@saski](https://community.gemsofwar.com/u/saski)\ **Post date:** [January 17, 2017, 3:04pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/194 "2017-01-17T15:04:13Z")
Yeah, that’s because I have just finished work and I am on my way home 😃 ---
**Author:** ![Smuggler007](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smuggler007/32/5320_2.png) [@Smuggler007](https://community.gemsofwar.com/u/Smuggler007)\ **Post date:** [January 17, 2017, 5:29pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/195 "2017-01-17T17:29:02Z")
Always learn something new. Thanks for sharing, @Andrew ! ---
**Author:** ![ogunther](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ogunther/32/1464_2.png) [@ogunther](https://community.gemsofwar.com/u/ogunther)\ **Post date:** [January 19, 2017, 6:57am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/196 "2017-01-19T06:57:36Z")
@Sirrian @Andrew ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/9/09b8c8652adc416efeb2fc30f51645026616e3d2.PNG) Got the above error after finishing a battle. Close out of the game and restarted it and got the same exact error when the game loaded. ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/0/303bc9b98b7f5e61d0d5ba6cf89ae2466a530f44.PNG) ---
**Author:** ![Jainus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jainus/32/34949_2.png) [@Jainus](https://community.gemsofwar.com/u/Jainus)\ **Post date:** [January 19, 2017, 7:08am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/197 "2017-01-19T07:08:23Z")
Welcome to my life… ---
**Author:** ![ZooKeeper](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zookeeper/32/30875_2.png) [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\ **Post date:** [January 19, 2017, 7:47am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/198 "2017-01-19T07:47:47Z")
Yup. I got that error 17 times. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [January 19, 2017, 10:04am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/199 "2017-01-19T10:04:46Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/a/ba108cff8d54828a690b996771f79d2a6a672509.jpg) Just now… ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/9/d9ddde9fcfcb4ca49d1133b173f11587c60f892a.jpg) ---
**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\ **Post date:** [January 19, 2017, 11:33am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/200 "2017-01-19T11:33:04Z")
We think we might have found the cause of this one… it actually involves a timeout at the START of the battle. The timeout might be caused by anything between the device and our servers (inclusive of both), which means server latency, internet dropouts, or generally slow connections… possibly a combination of one or more of them. It’s the same “sync” error that was previously received at the end of battle on the OLD servers, it’s just that NEW servers are passing back a slightly different message that the game can’t display correctly. We’ll investigate tomorrow and see if we can push out a hotfix. No promises on a quick fix unfortunately, as it’s @Andrew’s son’s first birthday, so he’s out on leave tomorrow! I’ll see what I can do about it though! ---
**Author:** ![ZooKeeper](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zookeeper/32/30875_2.png) [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\ **Post date:** [January 19, 2017, 11:43am UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/201 "2017-01-19T11:43:40Z")
> [@Sirrian](#): > > it actually involves a timeout at the START of the battle. Yes. I usually got a lot of connection timed out error when I load into battle that ended with the inconsistent battle result error. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [January 19, 2017, 12:18pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/202 "2017-01-19T12:18:52Z")
> [@Sirrian](#): > > it actually involves a timeout at the START of the battle. Spot on, I think. ---
**Author:** ![Jainus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jainus/32/34949_2.png) [@Jainus](https://community.gemsofwar.com/u/Jainus)\ **Post date:** [January 19, 2017, 12:47pm UTC](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367/203 "2017-01-19T12:47:42Z")
> [@Sirrian](#): > > No promises on a quick fix unfortunately, as it’s @Andrew’s son’s first birthday Can’t Andrew do it as birthday party fun thing? Come on kids, let’s play with the servers? [Previous page](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367.md?page=9) [Next page](https://community.gemsofwar.com/t/server-issues-updates-please-see-sirrians-official-post-for-the-latest-updates/18367.md?page=11)