# Server Issues 25/7 Midday GMT **URL:** \ **Category:** Official News\ **Created:** [July 25, 2018, 12:12pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055 "2018-07-25T12:12:06Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\ **Post date:** [July 25, 2018, 12:12pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/1 "2018-07-25T12:12:07Z")
Hi everyone, We’ve been investigating reports of server issues for the last hour or so. Turns out one of our Amazon database servers suffered a hardware fault, and is currently being replaced by our database provider. No ETA on how long it will take, but I just wanted to let you know we’re aware of the issue and the problem is currently in the process of being fixed. ---
**Author:** ![Smuggler007](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smuggler007/32/5320_2.png) [@Smuggler007](https://community.gemsofwar.com/u/Smuggler007)\ **Post date:** [July 25, 2018, 12:22pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/2 "2018-07-25T12:22:08Z")
Thanks for the heads up. ---
**Author:** ![DarkQueen90](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkqueen90/32/103825_2.png) [@DarkQueen90](https://community.gemsofwar.com/u/DarkQueen90)\ **Post date:** [July 25, 2018, 12:28pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/3 "2018-07-25T12:28:44Z")
Vielen dank für die schnelle lösung ^^ ---
**Author:** ![pekerpixar](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@pekerpixar](https://community.gemsofwar.com/u/pekerpixar)\ **Post date:** [July 25, 2018, 12:35pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/4 "2018-07-25T12:35:54Z")
yay! Now I can expect some remedy rewards for the server issue, 🤔how about a power orb for everyone?😏😏😏😏😏 ---
**Author:** ![Fiara](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fiara/32/41273_2.png) [@Fiara](https://community.gemsofwar.com/u/Fiara)\ **Post date:** [July 25, 2018, 12:38pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/5 "2018-07-25T12:38:53Z")
Or even better… ![2eo1m8](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/d/cdbbfa58801754342e439bf9032d5b4ff31ca22a.jpg) Problem solved 😏 ---
**Author:** ![Slypenslyde](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slypenslyde/32/30373_2.png) [@Slypenslyde](https://community.gemsofwar.com/u/Slypenslyde)\ **Post date:** [July 25, 2018, 12:41pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/6 "2018-07-25T12:41:21Z")
Did Amazon point out that 9.9999% is still five nines? 😉 ---
**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\ **Post date:** [July 25, 2018, 12:45pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/7 "2018-07-25T12:45:34Z")
Okay - service seems to be returning to normal. Sorry for the interruption everybody _Quick technical explanation for anybody interested…_ Our database has a primary & secondary server, so if the primary has an issue, it fails over onto the secondary one and keeps going with only a minor hiccup. Stuff like that happens a few times a year maybe. Our problem here happened when the failover didn’t occur quickly enough, and for an unknown reason, the secondary database died. When everything came back online, _something_ wasn’t quite right (a very high load was on the new primary server), and we had to optimize a few things before it started working again. We’ll investigate more tomorrow when we’re back in the office, and determine the exact cause of what went wrong. ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [July 25, 2018, 12:45pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/8 "2018-07-25T12:45:51Z")
I’m like a deer that gets caught in headlights every time I’m reading a thread and see this… ![Screenshot_20180725-074420_Chrome](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/1/a15eef3ecb8e2149deabef6f3fe4b0f41e5c5f06.jpg) ---
**Author:** ![Ghaleon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ghaleon/32/24539_2.png) [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Post date:** [July 25, 2018, 12:52pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/9 "2018-07-25T12:52:43Z")
Great turnaround and response times kudos to you and you team @Sirrian ---
**Author:** ![Ghaleon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ghaleon/32/24539_2.png) [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Post date:** [July 25, 2018, 10:31pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/10 "2018-07-25T22:31:46Z")
@Saltypatra I am getting servers connectivity errors after every match. I have rebooted my console and still getting the same thing. Servers OK? ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [July 25, 2018, 10:34pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/11 "2018-07-25T22:34:38Z")
Everything look fine on xbox ---
**Author:** ![Razzagor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/razzagor/32/50037_2.png) [@Razzagor](https://community.gemsofwar.com/u/Razzagor)\ **Post date:** [July 25, 2018, 10:37pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/12 "2018-07-25T22:37:03Z")
Maybe you should reset your modem? I don’t know, but these things are misteryous as magic sometimes… ---
**Author:** ![Ghaleon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ghaleon/32/24539_2.png) [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Post date:** [July 25, 2018, 10:39pm UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/13 "2018-07-25T22:39:39Z")
Now I’m starting to wonder if it’s a PSN issue. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [July 26, 2018, 3:04am UTC](https://community.gemsofwar.com/t/server-issues-25-7-midday-gmt/43055/14 "2018-07-26T03:04:01Z")
Everything was resolved around 10 PM our time last night. If you are encountering issues please restart you console and modem, and if that doesn’t work, contact our support. 🙂