# Screen closes over and over

**URL:** <https://community.gemsofwar.com/t/screen-closes-over-and-over/45679>\
**Category:** Bug Reports\
**Created:** [September 10, 2018, 10:29pm UTC](https://community.gemsofwar.com/t/screen-closes-over-and-over/45679 "2018-09-10T22:29:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Las41986](https://avatars.discourse-cdn.com/v4/letter/l/41988e/32.png) [@Las41986](https://community.gemsofwar.com/u/Las41986)\
**Post date:** [September 10, 2018, 10:29pm UTC](https://community.gemsofwar.com/t/screen-closes-over-and-over/45679/1 "2018-09-10T22:29:19Z")

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Ok after a few seconds of being in game maybe 30 or so the screen shuts off and back on again… and it does this over and over… it’s not my phone because this is tho only app it happens in… I can’t even type a message in chat… like as soon as I hit a button in game the screen goes black and then either it comes back on or I have to hit the home button for it to come back on… it does this repeatedly over and over again… I just used all my gems for this event to lol… I just wanna play the game… I have an iPhone 7 Plus

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [September 12, 2018, 8:04am UTC](https://community.gemsofwar.com/t/screen-closes-over-and-over/45679/2 "2018-09-12T08:04:43Z")

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Hey, I’m sorry you’re having this issue.

Can you please follow all the troubleshooting steps here to see if it solves the problem:

> **[General troubleshooting guide (Amazon, iOS and Android)](https://gemsofwar.zendesk.com/hc/en-us/articles/333757034935-General-troubleshooting-guide-Amazon-iOS-and-Android-)**
>
> Try these steps if Gems of War crashes, freezes or lags frequently on your Android, iOS or Amazon device. 
> For connection issues, please see this article here. 
> 1. Enable background app refresh
> Gem...