# Rofl just opened a ticket and this was in the email response

**URL:** <https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778>\
**Category:** Support\
**Created:** [January 8, 2018, 7:38pm UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778 "2018-01-08T19:38:41Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![Clark](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clark/32/29631_2.png) [@Clark](https://community.gemsofwar.com/u/Clark)\
**Post date:** [January 8, 2018, 7:38pm UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778/1 "2018-01-08T19:38:42Z")

</div>

**What you were expecting to happen, and what actually happened?**  
I expected to be able to reference the image/document to read about the possible solution

**What are the steps to make it happen again?**  
I assume if you open a ticket at [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new) then they will email you possible solutions that might include something similar.

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

Oh sure, here you go…🙂

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/1/e1cc212674d9cc39df16f0a2c1040d29b8950c6b.png)

Then below what is shown in the image is what follows (small image, then the rest just cut and pasted):

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/c/8c083163065444fdb48c1e9b8c7ae91db1520aa0.png)

Then it continues…🙂  
\<img 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

![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/d/dde82b2e2ef40b8a6bcc44d4362ac96aab16633b.png)

---

<div class="post-metadata">

**Author:** ![Stan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/stan/32/29888_2.png) [@Stan](https://community.gemsofwar.com/u/Stan)\
**Post date:** [January 8, 2018, 8:08pm UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778/2 "2018-01-08T20:08:33Z")

</div>

Have you tried typing that URL in manually? I find that works for me sometimes.

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**Author:** ![Clark](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clark/32/29631_2.png) [@Clark](https://community.gemsofwar.com/u/Clark)\
**Post date:** [January 8, 2018, 8:19pm UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778/3 "2018-01-08T20:19:25Z")

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I have not tried that yet but just as soon as I finish opening more tickets with hopes of them replicating War and Peace via image source I will give that a go.

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [January 8, 2018, 10:19pm UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778/4 "2018-01-08T22:19:07Z")

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Rofl indeed! Here’s the article for you anyway:

> **[Disenchant Troops](https://gemsofwar.zendesk.com/hc/en-us/articles/217505166-How-do-I-disenchant-my-troops-)**
>
> Exchange extra copies of Troop cards for Souls by disenchanting them. There are various ways to Disenchant Troops. This is the opposite of Ascending Troops.
> How to disenchant extra copies of Troops...

I’ve located your ticket and taken a look at the backend things that happened when we received it, and nothing seems to have gone wrong. It is likely that the HTML broke. I will follow it up with Zendesk.

FYI, we are experimenting with an automated first responses - it’ll learn what you write in a ticket and try to give you relevant articles. As we work on the help center in updating and improving it it’ll become more accurate.

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<div class="post-metadata">

**Author:** ![Clark](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clark/32/29631_2.png) [@Clark](https://community.gemsofwar.com/u/Clark)\
**Post date:** [January 8, 2018, 10:22pm UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778/5 "2018-01-08T22:22:33Z")

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I work in IBM Support and we have Watson actually doing the exact same thing. It reads the problem description and then searches all known repositories of knowledge and suggests three possible answers. Pretty neat technology for something that is trying to put me out of a job…🙂

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<div class="post-metadata">

**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [January 8, 2018, 10:34pm UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778/6 "2018-01-08T22:34:59Z")

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A colleague in a previous job (he was in support but focused on UX and AI) joked that his job is to administrate so well that we don’t need to do our jobs.

I’m really curious about Watson, I’ve heard some good things! We are using similar technology based on machine learning. It’s not as smart, and requires consistent improvement (i.e. its improvement is based on support correcting it). Zendesk, with a lot of wizardry and coding magic, can actually support quite a strong AI - you use can leverage the API with triggers to rather tediously build something that actually deconstructs a message and responds (to a degree).

/ rant over back to work

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<div class="post-metadata">

**Author:** ![ZooKeeper](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zookeeper/32/30875_2.png) [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\
**Post date:** [January 9, 2018, 5:00am UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778/7 "2018-01-09T05:00:51Z")

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Holy wall of text. Can you write TLDR version of your post?

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<div class="post-metadata">

**Author:** ![Clark](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clark/32/29631_2.png) [@Clark](https://community.gemsofwar.com/u/Clark)\
**Post date:** [January 9, 2018, 3:44pm UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778/8 "2018-01-09T15:44:10Z")

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Sure thing…

TLDR:  
Opened ticket to get my arcanes back. Email back from Zendesk had a broken or malformed image link:  
\<img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAskAAAGhCA ~~to 91k chars~~

Laughed.

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<div class="post-metadata">

**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [January 12, 2018, 4:58am UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778/9 "2018-01-12T04:58:06Z")

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🤷‍♀️