(Resolved) Troop not showing as ascendable


#1

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Platform, device version and operating system:
Steam, Windows 10

Screenshot or image:



What you were expecting to happen, and what actually happened:
Normally, when you’ve gathered enough troops, the game shows the troop is ready for ascension. But this troop doesn’t show anything like that despite being ascendable.

How often does this happen? When did it begin happening?
Seems to only happen to this troop.

Steps to make it happen again
Not sure. Just collect enough copies of the troop, I guess? It might be worth noting that I’ve used an Ascension Orb on this troop back when it was first released.


#2

Thank you for the report! This is an odd one. If you completely force quit/close and reopen the game does it still happen? Has it been like this since you Ascended it using the orb - and which rarity did you ascend it too?


#3

It did still occur after quiting an reopening the game. Also, when filtering by “upgradable”, the troop did not show up as being upgradable. From my memory, I had upgraded it using orbs to Legendary during the event itself. Unfortunately, I don’t know how long it has been like this, since I just ran into the troop by chance and noticed I should be able to Ascend it. Considering there are 58 of them, I suppose it must have been like that for at least a week.


#4

Thanks for that information! I’ve made a note of this report and we’ll keep an eye out for similar problems in the future. Let me know if it happens again with another Troop.