# \[resolved\] \[SONY\] Game crashes when entering Shop
**URL:** https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574
**Category:** Bug Reports
**Created:** [April 18, 2026, 1:13am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574 "2026-04-18T01:13:09Z")
**Posts on this page:** 17
**Page:** 2
### Author:  [@Hypnotica](https://community.gemsofwar.com/u/Hypnotica)
#### Post date: [May 20, 2026, 12:53am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/21 "2026-05-20T00:53:15Z")
Not sure what you mean by invite code?
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [May 20, 2026, 12:53am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/22 "2026-05-20T00:53:35Z")
In game, go into your Settings, there is an invite code in the bottom left of the screen
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### Author:  [@Hypnotica](https://community.gemsofwar.com/u/Hypnotica)
#### Post date: [May 20, 2026, 12:56am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/23 "2026-05-20T00:56:40Z")
Oh lol I guess that is what the forum was asking for when I signed up 🤦‍♀️ I had no idea what it was talking about lol
Added it to my profile
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### Author:  [@Hypnotica](https://community.gemsofwar.com/u/Hypnotica)
#### Post date: [May 20, 2026, 12:57am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/24 "2026-05-20T00:57:26Z")
Do you see it?
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [May 20, 2026, 12:57am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/25 "2026-05-20T00:57:58Z")
Yep, got it. No need for a ticket. I’ll chase it up.
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### Author:  [@Hypnotica](https://community.gemsofwar.com/u/Hypnotica)
#### Post date: [May 20, 2026, 12:58am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/26 "2026-05-20T00:58:22Z")
Ok, thank you
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [May 20, 2026, 2:06am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/27 "2026-05-20T02:06:33Z")
@Hypnotica The next time you trigger this crash, if you get a message pop up asking if you want to submit the crash report \> press yes \> and post in here that you have, so we can try and dig up that log!
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### Author:  [@NSReflex](https://community.gemsofwar.com/u/NSReflex)
#### Post date: [May 20, 2026, 3:42am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/28 "2026-05-20T03:42:07Z")
Hi Jeto!!!
Of course it isn’t fixed after the update.
Why would it be?
I’ve had this issue for OVER a month and a half.
I’ve missed out on MANY Troops, Glory and Traitstones… with no hope of compensation.
This is ridiculous at this point.
I know it’s not your fault but this is crazy.
Anyway… I hope this game gets fixed in my lifetime.
As always… if you have any questions, feel free to ask.
I sent 2 screenshots of the crash.
> **(attachments)**
>
> 
> 
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [May 20, 2026, 3:44am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/29 "2026-05-20T03:44:25Z")
Anything further I will respond in your ticket.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [May 20, 2026, 7:35am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/30 "2026-05-20T07:35:23Z")
Another fix is in the works to go out for this
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### Author:  [@Hypnotica](https://community.gemsofwar.com/u/Hypnotica)
#### Post date: [May 20, 2026, 11:04pm UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/31 "2026-05-20T23:04:10Z")
Ok, went to the shop to trigger the crash. Reported it just now.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [May 20, 2026, 11:05pm UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/32 "2026-05-20T23:05:35Z")
In the upcoming hotfix, there should be a resolution for this issue
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### Author:  [@Hypnotica](https://community.gemsofwar.com/u/Hypnotica)
#### Post date: [May 29, 2026, 12:21am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/33 "2026-05-29T00:21:40Z")
Any update on when the fix might be coming? Just tried to go to the shop again and game crashed.. reported again as well.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [May 29, 2026, 12:30am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/34 "2026-05-29T00:30:06Z")
It will be next week. As mentioned elsewhere, currently being processed by QA still and once I get an update I will make a post
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### Author:  [@Hypnotica](https://community.gemsofwar.com/u/Hypnotica)
#### Post date: [May 29, 2026, 6:10pm UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/35 "2026-05-29T18:10:24Z")
Thanks for the info!
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### Author:  [@NSReflex](https://community.gemsofwar.com/u/NSReflex)
#### Post date: [June 3, 2026, 12:17am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/36 "2026-06-03T00:17:24Z")
Hi Jeto!!!
I just wanted to say that the current update finally fixed the problem, both with the Shop and Checking Purchases.
THANKS for keep me and the community continually updated.
Appreciate it!!!
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [June 3, 2026, 12:20am UTC](https://community.gemsofwar.com/t/resolved-sony-game-crashes-when-entering-shop/89574/37 "2026-06-03T00:20:46Z")
Oh amazing, I was about to reach out to some players!
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