# \[RESOLVED\] Images not loading - android

**URL:** <https://community.gemsofwar.com/t/resolved-images-not-loading-android/72975>\
**Category:** Bug Reports\
**Created:** [November 24, 2021, 2:38am UTC](https://community.gemsofwar.com/t/resolved-images-not-loading-android/72975 "2021-11-24T02:38:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![FloatingWrestler](https://avatars.discourse-cdn.com/v4/letter/f/47e85d/32.png) [@FloatingWrestler](https://community.gemsofwar.com/u/FloatingWrestler)\
**Post date:** [November 24, 2021, 2:38am UTC](https://community.gemsofwar.com/t/resolved-images-not-loading-android/72975/1 "2021-11-24T02:38:42Z")

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On Android -

 ![Screenshot_20211123-181400](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/7/97a773bc84f8d758849271e475e1824acff01d37.jpeg)

Gems of war opens other than background art No images will load. This includes card art, badges, kingdoms etc

This started yesterday. Reloading game or restarting phone does not help

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**Author:** ![OneWorld](https://avatars.discourse-cdn.com/v4/letter/o/48db29/32.png) [@OneWorld](https://community.gemsofwar.com/u/OneWorld)\
**Post date:** [November 24, 2021, 4:47am UTC](https://community.gemsofwar.com/t/resolved-images-not-loading-android/72975/2 "2021-11-24T04:47:11Z")

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Hi FloatingWrestler,

I haven’t seen any other reports of this issue, so I suspect this is something to do with your device. I would try the following:

> **[General troubleshooting guide (Amazon, iOS and Android)](https://gemsofwar.zendesk.com/hc/en-us/articles/333757034935-General-troubleshooting-guide-Amazon-iOS-and-Android-)**
>
> Try these steps if Gems of War crashes, freezes or lags frequently on your Android, iOS or Amazon device. 
> For connection issues, please see this article here. 
> 1. Enable background app refresh
> Gem...

It looks like you’ve done some of these steps already, so perhaps start with Step 6.

If that doesn’t help, you might want to submit a request for support:

[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

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**Author:** ![FloatingWrestler](https://avatars.discourse-cdn.com/v4/letter/f/47e85d/32.png) [@FloatingWrestler](https://community.gemsofwar.com/u/FloatingWrestler)\
**Post date:** [November 24, 2021, 11:59pm UTC](https://community.gemsofwar.com/t/resolved-images-not-loading-android/72975/3 "2021-11-24T23:59:51Z")

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Looks like uninstalling and reinstalling has saved the day!  
Thanks for the help

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [November 25, 2021, 3:52am UTC](https://community.gemsofwar.com/t/resolved-images-not-loading-android/72975/4 "2021-11-25T03:52:02Z")

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Hey all,

Just to follow up with this, we are aware of some art assets are currently not loading on android devices and we are in the process on resolving this. An example affected by this is Stormchasers spell Lightning Spear.

But glad the fresh install resolved this for you! And thanks to @OneWorld for droppin that troubleshooting link.

Jeto - Support Human 🧙🏻‍♀️