# (Resolved) Game won't progress past initial start up screen **URL:** \ **Category:** Bug Reports\ **Created:** [December 11, 2018, 3:28pm UTC](https://community.gemsofwar.com/t/resolved-game-wont-progress-past-initial-start-up-screen/49889 "2018-12-11T15:28:27Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Ginevra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ginevra/32/51016_2.png) [@Ginevra](https://community.gemsofwar.com/u/Ginevra)\ **Post date:** [December 11, 2018, 3:28pm UTC](https://community.gemsofwar.com/t/resolved-game-wont-progress-past-initial-start-up-screen/49889/1 "2018-12-11T15:28:27Z")
**Platform, device version and operating system:** PC, Steam, Win10 **What you were expecting to happen, and what actually happened:** For the game to launch _This is simply what you were trying to do and what happened instead. Example:_ Just opened the game through Steam **How often does this happen? When did it begin happening?** Has happened several times through Steam reboots and comp reboots. Nothing seems to make any difference. Was playing fine until last night when it simply crashed out and I didn’t try to boot it again until today. **Steps to make it happen again** NA that I’m aware of The game seems to crash more often lately but it doesn’t seem to be any particular spot. However, I’ve noticed when trying to go to the Troops tab, it can sometimes take up to two minutes to load which seems odd since everything else loads fine unless it’s because of the number of troops I have. EDIT: Already verified the game files through Steam and everything checks out fine. My apologies for not initially adding that. ---
**Author:** ![jzg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jzg/32/53451_2.png) [@jzg](https://community.gemsofwar.com/u/jzg)\ **Post date:** [December 11, 2018, 3:31pm UTC](https://community.gemsofwar.com/t/resolved-game-wont-progress-past-initial-start-up-screen/49889/2 "2018-12-11T15:31:27Z")
**Verify Integrity of Game Files** 1. Restart your computer and launch Steam. 2. From the Library section, right-click on the **game** and select Properties from the menu. 3. Select the Local files tab and click the **Verify integrity of game** files… button. 4. Steam will **verify** the **game’s** files - this process may take several minutes. ---
**Author:** ![jzg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jzg/32/53451_2.png) [@jzg](https://community.gemsofwar.com/u/jzg)\ **Post date:** [December 11, 2018, 10:54pm UTC](https://community.gemsofwar.com/t/resolved-game-wont-progress-past-initial-start-up-screen/49889/3 "2018-12-11T22:54:45Z")
Next thing you could try is > **[How to turn off Steam Cloud](https://gemsofwar.zendesk.com/hc/en-us/articles/205260809-How-to-turn-off-Steam-Cloud)** > > Turning off Steam Cloud will prevent Steam syncing your player data to its servers. This is handy if you're on a computer where changing accounts is common, or you need to repair your account data.... And if that doesn’t work, reinstall the game on steam ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [December 12, 2018, 5:25am UTC](https://community.gemsofwar.com/t/resolved-game-wont-progress-past-initial-start-up-screen/49889/4 "2018-12-12T05:25:19Z")
I am currently helping this person in their ticket 🙂 ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [December 12, 2018, 5:26am UTC](https://community.gemsofwar.com/t/resolved-game-wont-progress-past-initial-start-up-screen/49889/5 "2018-12-12T05:26:43Z")